Report: #1409867

Complaint Review: Grand Bahama Cruises - Melinda Manager Customer Care

  • Submitted: Wed, November 01, 2017
  • Updated: Wed, November 01, 2017
  • Reported By: donna — Middletown New Jersey United States
  • Grand Bahama Cruises - Melinda Manager Customer Care
    3011 Maingate Ln
    Kissimmee, Florida
    United States

Grand Bahama Cruises - Melinda Manager Customer Care No ship for cruise that was paid for

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You would think when you book a trip the company would contact you to let you know they are not running.   We paid for a trip to go away leaving Thanksgiving day and coming home November 28th. You see, we lost our son 2 days after his 25 birthday on thanksgiving day 2015.  Motorcycle accident.   We just needed to get out of dodge with James's 27th birthday,  2 year Angelversary and the holiday.   Last year everything fell on 1 day.   This year it's 3 consecutive days and can't comprehend that it's been 2 years already.  Needless to say,  the cruise line never contacted us,  they offered us to take a ferry over to the Bahamas and stay for 1 day less, and to stay in a hotel in FL for 2 nights.  The cruise line states on their website FEMA has their ship for 90 days, starting Sept 24th to Dec 22nd, 2017. The website also states that you have the option for a full refund or to rebook the cruise.  Our cruise was booked for Nov 23rd to 27th, 2017.  

I paid for a cruise,  ocean facing room in a hotel in the Bahamas, all inclusive food,  drinks and excursions.   I'm beside myself over this.   All I wanted was to go someplace that wasn't home.  Not too much to ask for or maybe it was. The cruise line is Bahamas Paradise Cruise line out of West Palm Beach FL.   They said the call from FEMA prompted them to give humanitarian aide because of the hurricanes.   What they did in reality is take everyone's money,  no refunds from all passengers for 90 days and are getting paid a huge sum to use their ship.  I have spoken with Melinda, and after much debate, she said that she would refund my daugher's portion.  $417.00. 

The rest, $848 for my husband and I and also another $396 for all inclusive food, drinks and excursions are non refundable.  We as a family have decided that we needed to go now, not at another time.  I did break up the trip because it was not available to do both at that time, and did the FL portion in June.  They put us up in a horrible hotel in Orlando.  Sorry, that is not a vacation.  We did do the time share tour, which is where we should have stayed.  When we completed our tour, they had us get in a ridiculously long line so that we could go get "our Gift".  What gift?  I paid for that trip.  Now that there is no ship, I asked for a full refund.  I need help because my family and I need to go and do something else in memory of our son.  This trip is now tainted and we do not want to go.  I did post this on FB and also told my story in an email to CBS tv in NYC.  If I need to contact every person that this has happened to and do a class action suit, I will go that route.

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