Grand Central Reservations dishonest, fraudulent information ripoff Branson Missouri

I bought a package from Grand Central for $200.00 in December 2005, after the Booking Agent told us several times over the telephone that Alison Krauss was scheduled to be at The Grand Palace on July 29, 2006.

We received our package with a concert schedule showing the same date for AKUS.

However when I called The Grand Palace on March 6th, 2006, they advised AKUS had never been booked for 2006.

I contacted a Supervisor (Judy) with Grand Central Reservations, who informed me that the package was non-refundable and that AKUS had probably canceled.

After telling her that The Grand Palace said Alison Krauss/ AKUS was never booked for 2006, she replied, that the Booking Agent may have been looking at a 2005 schedule, when she gave us the 2006 date for AKUS( and had apparently forwarded a 2005 schedule to me).

The Supervisor stated she had rules she had to follow and she could not credit my account.

I asked her if she was refusing to credit my account, and she again replied she couldn't, she had rules she had to follow.

I asked to speak with a Supervisor and she replied she was the supervisor and there was no one else with their business for me to contact with my complaint.

A made a check with the Better Business Bureau and discovered they had a Customer Service Director named Russell Turner.

I called back the following day and asked to speak with Turner, the same Supervisor Judy I had spoken to the previous day stated he wasn't available, but she would leave a message for him to call me.

An approximate hour later another female called me (Anita), who stated she was a Customer Service person with the business and wanted to know if she could help me.

I reiterated the story to her and she admitted, we should have never been given a concert date for Alison Krauss, but she could not credit my account. I then asked again to speak with the Director Russell Turner and she said she would leave a message for him to call me.

I have never been contacted to date (April 30th, 2006) by Turner.

I have filed a complaint with the Better Business Bureau and received a letter from them advising they had received the complaint and that the business currently has a unsatisfactory record with them, but they are no longer following up on the complaints on Grand Central Station, due to their continual refusal to reply to the complaints.

I have also filed a complaint with the Missouri Attorney Generals Office.

I only asked that my account be credited for the amount they charged me for a service, they could not provide and they have continually refused.

David
Kansas City, Missouri
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!