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Report: #1269492

Complaint Review: Grand Mayan Nuevo Vallarta -

  • Submitted:
  • Updated:
  • Reported By: bre s. — Michigan USA
  • Author Not Confirmed What's this?
  • Why?
  • Grand Mayan Nuevo Vallarta USA

Grand Mayan Nuevo Vallarta timeshare presentation 4-5 hours long, even longer to cancel; robbed by cops neuvo vallarta mexico

*UPDATE Employee ..inside information: Thank you for your feedback

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We attended the timeshare presentation at The Grand Mayan, Nuevo Vallarta, MX.  The presentation was 4-5 hours long.  We decided to buy.  Upon departing, the salesman shook our hands, thanked us, then stated, "By the way, if the cops pull you over, don't go to the office.  Just give them $30-40 and they'll let you go." 

The next day, we returned to the resort to enjoy a day pass.  While sitting at a red light, a police officer in the median held up the 4 lanes of traffic and made us pull over to a parking lot.  He then lied and stated that my boys, who are in their 20's, did not have their safety belts on and it would cost us $70 "or go to the office".  Since we had heeded the salesman's warning, we did not have much cash on us.  We did not tell our sons that this was a possibility so they could enjoy their vacation.  Now, I find my son begging in spanish to let us go and then he gave him the money that he had.

Upon arrival to the resort, of course we decided to cancel.  We were told we would have to return the next day.  The anxiety I experienced while returning was beyond words.  We then spent approximately 5 hours cancelling.  First we started with one understanding salesperson, then they bring in a manager; then, they make you wait for a shuttle to take you to another building where you again wait to finalize.

Lastly, even the office staff at the resort told us they keep $20-30 with their license in case they get pulled over.  It might help to take a cab instead of renting a car, as it made us easy targets.

This report was posted on Ripoff Report on 11/21/2015 01:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/grand-mayan-nuevo-vallarta/grand-mayan-nuevo-vallarta-timeshare-presentation-4-5-hours-long-even-longer-to-cancel-1269492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Thank you for your feedback

AUTHOR: The Grand Mayan - (Mexico)

POSTED: Monday, November 23, 2015

Dear Anonymous user,

We were alerted to your report and appreciate the opportunity to respond.

We are sorry to hear about your experience with the local authorities, though we are glad your negotiations with us were handled accordingly. Nevertheless, we are saddened that situation stopped you from truly perceiving the unrivaled value of having a membership with us.

Thank you for visiting us and for your feedback, which is always welcome through our direct communication channels at customerservice@grandmayan.com.mx or by telephone at 1 800 292 9446; as it helps our team continue to provide the very best care and support.

Sincerely,

The Customer Care Team.

 

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