Report: #1253010

Complaint Review: Grand Mayan Playa del Carmen

  • Submitted: Fri, September 04, 2015
  • Updated: Fri, September 04, 2015
  • Reported By: Steve — Dallas Texas USA
  • Grand Mayan Playa del Carmen
    Km. 48 Carretera Federal Cancún
    Playa del Carmen,

Grand Mayan Playa del Carmen, Groupo Vidanta Grand Mayan Time share sales SCAM !!!! Playa del Carmen Qintana Roo

*Consumer Comment: Reply

*Author of original report: We resolved the issue amicably

*Consumer Comment: Timeshare Scam

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DO NOT visit any of the Vidanta properties. The day you land the concierge will tell you to attend a presentation that will show you how to reduce your yearly maintenance fees at your current vacation property.
That presentation is actually a sales pitch to get you to buy into their vacation programs. The presentation will go on for 4-5 hours. Everytime you insist on ending the presentation you will be handed over to a very new sales person. Their job is to find out exactly what you want and then they will tell you exactly what you want is in the contract.
That will be a LIE. You will sign the contract on the first day of your vacation. When you get home and find out that you were lied to they will not cancel your contract because oops you have signed it and now its too late to cancel. I contacted them 10 days after signing the contract and they have not canceled it. This is FRAUD. I signed away my timeshare worth 21000 US dollars plus US dollar 2500 in cash for a one time 5 week accomodation in their resorts.
(I was told I was buying a 2 bedroom a week per year for life so long as I paid 99 dollars every year which was a LIE of course). Be forewarned DO NOT visit any of these properties. The properties are just a front for Fraud, DO NOT visit and give the scam any more energy. 
For additional info and other instances of their scams, please Google 'Equity Acquisition Services' and 'Grand Mayan Vacation Privileges'.

I wish I had googled this before booking my vacation....

This report was posted on Ripoff Report on 09/04/2015 04:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Mark Miles - (USA)

It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:


I hope you can solve your problem, good luck!

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#2 Author of original report

We resolved the issue amicably

AUTHOR: - ()

We contacted Grand Mayan and resolved the issue amicably.

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#3 Consumer Comment

Timeshare Scam

AUTHOR: margaretsims90 - (USA)

I just want to begin with saying that my loving wife and I exchanged RCI points for a trip to Mayan Palace Riviera this past April. We get there and find the place is stunning and the service is top notch. First day there we commit to the 1.5 hour sales pitch during what they call “buyers week”. Well, in the end it was 5 hours and a majority of the presentation was focused on how these units are investments and that they give you “flexibility” in an extra week to use as a rental. The rental income was presented at $1700 net income after maintenance fees were taken out. We bought into the idea….it sounded great. Upon returning home I researched renting these units and found that they rent for far less than they stated repeatedly in the presentation. I have obtained training material that Mayan employees use explaining in detail how they leverage this with vacationers, then skim over the disclaimer sentence that is listed in the mounds of documents. This fraud has to stop. I would not have entered into this agreement if they had been truthful about this. They describe the rental agencies as partners verbally and that you get your rental check quickly in 60-90 days, which is not true. They used scratch paper to show you the money you would make renting these units and how fast they would pay for themselves, which was untrue. There was no mention of any cancellation period during the presentation, so by the time we arrived home and called to cancel our agreement….we were told it was past the 5 days. I have called and talked with a number of people. To date they have been unwilling to cancel and refund our credit card. A complaint has been filed with the Mexican Government, Profeco and FTC. If you go to any Mayan Palace timeshare resort, PLEASE do not get caught it the misleading sales pitch!!! Just enjoy the resort.... Therte is a good article:

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