Grand Sierra Resort and Casino Theft, Dishonesty, Unprofessionalism Reno Nevada

Although the hotel has been seemingly reinvented - from outside appearances, I suggest you be very careful with your personal belongings should you choose to stay here. i had the misfortune of having my bags ransacked and cash stolen. worse yet, the security staff did not appear to take a great interest in helping to catch the perpetrator. Even worse, I have reason to suspect someone on the security team committed the crime. In the end, I walked away with only an "I'm sorry and was $400 lighter for the experience. Management refuses to respond to my complaints. I expected more from an establishment that pretends to be better than its competition. That is simply not the case. The lack of professionalism from the staff is worse than the actual loss.