Grand Slam Garage Sales Good sale, bad customer service Houston Texas

Very sorry for your frustration.

We fall short sometimes, however we always do good honest business and will fix any wrong on our end.  The reason we fall short sometimes has to do with us being a small business and getting spread too thin.  That's not an excuse for ever falling short, but unfortunately we do fall short sometimes.  The majority of the time however, we follow through completely and create a happy customer.

We've recently changed our business model to provide a better service for our customers as for our removal and selling services.

In regards to these specific accusations, we don't have a customer named Marie K so we can't check into this information to see what is or is not correct. If we messed up and there's anything we can reasonably do to make you feel content, we would be glad to do that.

Also note that as for items after garage sales, we have clear deals with our customers and in many cases we either purchase re-sale rights from the customer for the right to resell the items after the sale, would put larger items on consignment, would do a mix between the above and bringing items to Goodwill or would bring all to Goodwill/dispose.  We absolutely never sell items we don't own or that aren't on consignment and we are clear with customers.

No items are ever in any situation sold without agreed upon terms with customer.  Items are never sold to make up for any discount unless agreed upon with the customer before selling.  Without even knowing the customer's information, we know this in specific did not happen, as we don't ever do that.

Please contact us directly by phone (832-713-8590) or email info (at) GrandSlamGarageSales.com.  We would like to speak with you to see who this is and again if there is something we messed up on and there's something we can reasonably do to fix the situation/make you feel content, we will do it.

We hope to hear from you so we can discuss this matter, clarify and resolve this.

We've been in business since 2004 and have created a lot of happy customers.  Here are just some of the happy testimonials below.... 

"Our garage sale was a breeze thanks to the friendly, professional staff at Grand Slam Garage Sales. They arrived on time, set everything up, dealt with all of the customers and cleaned up after the sale. The sale was very successful, and now we have lots of extra space in our closets and garage." - Kathryn A.

Hello Ben:

I can't even begin to tell you how much I have enjoyed working with you and your team. The 
garage sale was a phenomenal success. It's a real pleasure to deal with people who know 
what they are doing.

I'll be in touch with you regarding packing the rest of my stuff. 

Will P.

"We contacted Grand Slam to handle an estate sale for our parent's home. They were able to work us into their busy schedule because we had an upcoming closing date. They were also willing to add an additional day to the sale to help us make even more money. The company was also willing to help sell the items that did not sell at our sale. The people that were running the sale were very helpful."

- Elizabeth B.

The degree of professionalism of these young men is phenomenal. Understandable and thorough, the whole operation from start to finish was a pleasant and very refreshing experience. I wholeheartedly recommend the company and its staff.

 Dennis R. A

 Houston, TX

"Hi I bought the caramel colored sofas yesterday and I don’t have another number for y'all but wanted to say that I was very Happy with everything as well as all of the people I spoke to and that delivered my stuff.  I will definitely tell my friends about you all.  Thanks again for such a great and easy experience."  - April B

Reliable and professional in every aspect of the contract - great job.

Ilana R.

Houston, TX

Sorry again for any frustrations we may have caused and we will do what we can to resolve this situation.