Report: #1438543

Complaint Review: Grande Communications, Waco, Texas - Waco Texas

  • Submitted:
  • Updated:
  • Reported By: W. — HERMITAGE PA United States
  • Grande Communications, Waco, Texas
    : 7200 Imperial Dr,
    Waco, Texas
    United States

Grande Communications, Waco, Texas What a cluster failure of a company Waco Texas

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I have tried to cancel my deceased Mom's telephone and television service provided through Grande since March 23rd, 2018 and it has become quite a comedy of errors. Grande promised to pick the equipment up at her nursing home room on March 26th, and I called a day later to be told it was too soon to tell if the equipment was returned or picked up by their staff.

On March 29th I spoke via phone to a supervisor, who said the first agent did not "flag" the order correctly and thus the equipment was NOT picked up. This nursing home is based in Waco Texas and I reside in Pennsylvania. I got a bill from Grande today for $152.69, which included a $120.00 charge for them NOT picking up their equipment as the supervisor promised.

I am awaiting a phone call from another supervisor, and this has been my 10th phone call to Grande since March 23rd, 2018. This situation is interesting because I was promised three times they would pick up their equipment. I suppose my next phone call should be to the Texas Public Utilities Commission, and something tells me they would not care either. Signed Wendy Hawthorne

This report was posted on Ripoff Report on 04/13/2018 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grande-communications-waco-texas/waco-texas-76712/grande-communications-waco-texas-what-a-cluster-failure-of-a-company-waco-texas-1438543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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