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Report: #1467383

Complaint Review: Grant Cardone/Cardone University - Florida - Aventura Florida

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  • Reported By: Sharon — SAN FRANCISCO California United States
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  • Grant Cardone/Cardone University - Florida 18909 NE 29th Ave Aventura, Florida United States

Grant Cardone/Cardone University - Florida Grant Cardone/Cardone University Grant Cardone --- "Last x hours to get this deal!"? It's a constant trap/Lie Aventura Florida

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Their sales team does't care about their customers. All they care is their revenue! 

I bought two certificates on Cardone university, each at $297. On the transaction page, they didn't say no return , no refund, instead they say if you have any questions or unsatisfactions, contact xxxx.

Less than a month later, I was at a real estate wealthexpo, and they were selling  a package with all 5 certificates with a general admission ticket to the 10X conference for $697 at real estate wealth expo.

I called to ask for refund for the two certificates I bought, a toal about $600. Their accounting team relies e-mail like every 1-2 weeks, and after about a month and half E-mailing back and forth (btw they have only sent me 3 emails in this a month and half, the rest was all wait time), they told me because I have access to both of the program, I could not return them. Excuse me??? You've spent $600 on programs that will expire in 12 months, and you just let them sit there without accessing the material?? 

I asked them to reconsider their decision, no response for a week, I decided to call them, and of course, they said no, blah, blah, blah. And after asking twice to speak with their decision maker, they finally connect me with their "upper management team" -- A gentleman who claimed himself as the company CFO(Durlan Bergnes). And all he told me was, "you should have read the policy before you made the purchase. We constantly have different deals on the internet in different times to boost up our sales. My job as a CFO is to increase our revenue, not to deal with refunds." And then he said he got to go, and hung up the call.

WHOA! I thought Grant Cardone said take care of your EXISTING customer in his book "Sell, or be Sold". When they are selling you something, they take your payment instantly, but after that it's completely out of their business. The team is only there for your money, not you, nor any other customers. Now you know their company's mission and attitude. The rest is needless to say.

FYI: On their sales website, they always have this countdown, saying "take the deal before it's too late". The truth is they are ALWAYS ON SALE! If you really want to buy their program, start with Grant Cardone's books, and wait until Tanksgiving or any holidays to buy the program. Trust me, they are working hard on taking every signle chance to take your money. No need to rush. 

This report was posted on Ripoff Report on 11/14/2018 01:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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