Complaint Review: Grease Monkey Auto
Grease Monkey Auto owner Scott charge for service that was not performed Virginia Beach Virginia
*REBUTTAL Owner of company: Not Totally Accurate
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Grease Monkey advertises that they provide air conditioning recharge servicing. I took my Ford Escape into this location for a recharge. The owner SCOTT, sold me an a/c check and then if that's passed he would refill the system with freeon. I told the owner that there was a leak because the freeon had leaked out from the last servicing. Scott said the system passed so he filled it with freeon. How could the leak have fixed itself? Scott Charged me $132.26 and sent me on my way. Next morning the a/c felt like a heater. Returned the Escape back to Scott but he was not in. His mechanic took a look with his flash light and found freeon on the engine and not within the system. The mechanic instructed mt to take the Escape into another a/c repair shop to fix the leak he found. I did as instructed and it was repaired fir $493.00. I returned on 4 different days to meet with the owner Scott but he was never in. Grease Monkey advertises "100 % Satisfication Guarantee" online, on their website, and in their stores. I was going in to pick up my refund based on their own company policy. They also, make written statements that they will "never sell a product or service that is not needed". Really? Scott certainly did not provide me with a service or product that repaired my Escape. What did he sell me? Nothing!
I finally had had enough of Scott's absence from his place of business and asked for Scott's mechanic to get Scott on the phone. I requested my refund and Scott refused. He did however, instruct this mechanic to hand write a release for me to sign and then he would give me $60.00 to go away. No way! I was completely ripped off and I would never take less than half of what is due me and just let it go. Fraud is Fraud! The public needs to be warned of frauds like Scott and Grease Monkey. The corporate is not backing their "100% Satisfication Guarantee" either. They continue to turn my complaints back to this thief of a business owner, Scott! Never take your vehicles to any Grease Monkey Auto shop. You will be completely on your own if anything is not handled professionally. Nothing about Grease Monkey is legitimate or professional. Stay clear!!
This report was posted on Ripoff Report on 08/12/2017 10:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grease-monkey-auto/virginia-beach-virginia-23464/grease-monkey-auto-owner-scott-charge-for-service-that-was-not-performed-virginia-beach-v-1392251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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