Great Cars And Trucks.com Ripoff ! Misleading , No Customer Service, Prey On AutoTrader Customers GreatCarsAndTrucks.com guarantee rip-off bull! Calgary Alberta Canada

Just going to cause lots of headaches. Sell your car or merchandise on your own or do it with autotrader ONLY. Stay clear of these people bunch of scam artists. Your money back isnt really money back. After 90 days you must mail your registration notorized along with some application on their website i still havent been able to locate. Once your 180 bucks is charged your not getting it back.
Good luck

I've listed my vehicle in the auto trader last week. Today, I receive a call from the great cars and trucks representative. The call went well until the point when the rep started to ask me for my credit card. That's when the alarm bells went off! First off, how can I ever provide this info to ANYONE over the phone who I haven't met personally or initiated a call on my own. I would only use my credit card if I called my heating company to cover the latest bill, for example. But I would never give out my credit card information to some Mr. X who just happened to call me.

Of course, the offer seemed to be just too good and frankly unbelievable. The rep told me that there's a lineup of 4 buyers willing to literally fight over my car. What's surprising is that my car was only up for sale and in the paper for a few days. However, when I did a search through their site, I couldn't locate an ad for my car at all. So how could they have received the 4 buyer requests puzzles me.

All this just smells fishy to me and I won't advise anyone to attempt to "sell" their car this way.

PS: checking with alexa traffic report, these guys are a virtual unknown on the web. Obviously they are not known locally where I live as well, so how do they attract the eyeballs to justify the $200 charge boggles me.

Their offer is obviously too good to be true. The woman says they have buyers lined up in my area, that they finance these people and they are high risk so they are willing to pay more for your vehicle. So she suggested I raise my price by a few thousand, and that she would have the buyers calling me by the end of the week. She said they have a moneyback guarantee, and even if i sold my vehicle outside of them they would refunded. She also stated that I would receive a check from them since they financed these people.

She bulked when I asked for her to fax the contract or email it, she said it was a waste of time. I told her she seemed to be wasting a lot of time trying to convince me to give her my credit card number without doing any research what so ever. I find it funny the owner claims so many hits per day if you go to alexa and put their the greatcars they have absolutely no considerable traffic. And I'm ain the US and if you look at their website they say those listings are coming soon? Wow how did they have so many buyers lined up to buy my vehicle in Virginia?

Based on what I've seen they are starting to hit the US hard. No idea how this site isn't shut down yet.

Anyone who has used them file a chargeback with your credit card company and treat the card as stolen, I'm sure they send the card information to other people. Don't be surprised if you have other charges on your card.

I'm concerned about the employee's and how the company is paying, it sounds like a fraud in and of itself. Allow me to explain. A girlfriend of mine recently landed a job at this company, she is in one of the offices in Alberta. She was told she was an independent contractor despite the fact that she has no company, no gst #, no business # and thought at first she was an employee. Under the law, the description of her job is NOT that of an independent contractor however, many sales positions are described that way.

She is making "killer" cash. Her first week, she made 1k, she says the top salesman in her office makes 10k per month. What struck her as odd is after her first week she was handed a bank card, told a PIN number and was told that she was to withdraw the cash but not use it to pay her bills, not to deposit it in her account and absolutely NOT to claim it on her taxes. We've spoken to several bank managers, all of whom were alarmed to hear of bank cards being issued this way to accounts. According to the bankers, there are many, many reasons that one has to go to a bank, make and appointment and sign for the ATM card; none of which my friend had to do in order to withdraw money using this card. She was simply given it. She also was told the limit for withdrawl was her pay amount but each withdrawl had a limit of $800.00, so she had to take the $800.00 first, then withdraw the $200.00 that made up her $1000.00 "pay cheque" and she also had to pay a $4.00 fee for each transaction. This may mean her money came from a different bank than the one shown on the card she was issued by the employer.

Additionally, in her office, the first person each day to make 10 sales that have ALL the persons PERSONAL INFORMATION including the CC#; recieve a bonus. It's VERY important to the company to get ALL the personal information on the "client" in order to recieve the bonus.
She also thought it was odd that she was told to tell people that they financed cars when in fact, they don't. If they finance, she hasn't heard anything about it except that she was told to use the lines about financing in their sales pitch. IF this company finances people, who are they registered with? What is this company's business number so it can be looked up on the government sites? By Canadian law, if you charge GST: which you HAVE to do if you are legitimate business; then you HAVE to provide the customer with your GST # (You know, that big long number on till reciepts...)

She's worked for the company now three weeks and is making great cash but is afraid to use it on her living expenses because she was told not to, she was told to keep her bartending job at night so that the government would think that's how she's paying her bills. If this shady company goes down, the owners are likely to walk, while the "independent contractors" take the fall however, with the kind of money they rake in, I see why they so voraciously defend it. How dare anyone take a poke at their cash cow? BTW, "independent contractors" are obligated by law to file their taxes on any and ALL cash recieved and pay taxes along with CPP. If you are not doing so, you are breaking several laws and you could go to prison (not to mention the fines and penalties you will recieve).

My friend mentioned that they do get a lot of calls from really mad people but since their commission is already paid on the sign up fee, they don't want to respond.

We are wondering if any customers of this company also have had any trouble with identity theft or frauds other than never getting your money back? There may be more to this company than meets the eye......

First off i am a former employee of Great Cars and trucks and i have to say the responses from the so called "staff" of Great Cars and trucks on here are simply hilarious.

Here are some facts if you would like to know:

Craig - The Owner of great cars and trucks is and has always been known as "crackhead Craig" by most of the employees of great cars and trucks that have heard of him or have met him.

James Steinhubl - The office manager of the Edmonton office which deals with the entire United States, drinks a six pack everyday at work, gets crack dealers summoned to the office to get him his next fix (atleast twice a week)- Former crooked provincial politcian who turned stale after being accused and tried for a multi million dollar mortgage fraud scam

hmmm......Nice work finding a real scam pro Craig! you really out did yourself.

Personnel: In order to stay annonymous normally not a single person employed uses their real name, of course for security reasons...lol

Taxes: Not a single employee pays taxes for the money they earn, everything is deposited via a offshore account into a moneycard service - everything under the table!!!! How is that legal?

Great Cars and Trucks is entirley a scam - All phone numbers phoned are numbers stolen from the Autotrader and Cars.com databases. The numbers are then given to the telemarketers who then phone lists of 100 to try and get sales.

Employees (who phone the states) get a commission of $67.00 a sale CDN on a sale of $159 USD.

Great Cars and Trucks is obviously the next best thing to working on the oil rigs if you want to make alot of money real fast. Employees are paid every Friday and most employees checks reach $1000 per week if not higher with records close or above $4000 in one week for the highest individual seller.

The telemarketers pitch:

Telemarketers have one goal, get the credit card information. Once the credit card info is submitted you have been officially scammed, whether you choose to cancel your service right away or not your card will still end up getting charged anyway. The telemarketers phone the unsuspecting targets (autotrader clients) and tell them that there car will be sold within a day or two should they pay the fee and sign up with great cars and trucks, this being said they also claim to have between 7 to 14 buyers lined up that want to buy the customers vehicle. Which is a total lie because great cars and trucks does nothing to find buyers nor do they have any buyers lined up in their database who are "pre-qualified" and have money to burn.

Wrong or right?

I dont believe it is good to scam anyone and i cant believe that they have been in business so long doing what they do. But one thing is for sure, working there the money was great, thats all. I think the main problem with this ripoff report is not great cars and trucks, its the customers.

But then again if i had placed and ad on a trusted site i would not be at all even tempted to post and ad or use a service anywhere else, why? You already invested your money to try and sell it, why waste it on something else, if you didnt have the faith in autotrader to sell your vehicle then why did you place an ad with them in the first place? These factors show very well how dumb people can be with the way they think and the way they waste their money.

Great cars and trucks profits easily 5 million per year in total sales. And its because you idiots out there without a brain that keep contributing to their success. So in other words Great cars is a successful company, because as of even today they continue to produce 50 to 60 new sales everyday @ $159. - Why?

IT SURE SEEMS LIKE THESE RIPOFF REPORTS ARE WORKING!!

LOL

by the way only 1 in every 25 phone calls that great cars and trucks make there is a customer that has stumbled across this ripoff report! - thats a fact

So in closing, i dont like great cars and trucks nor what they do, i hate management because they are all crackheads - but i hate even more that there is still people out there after 6 years of them being in business that still are getting soaked on a regular basis by this scam.

call your credit card company and notify them about this company. They will investigate the matter. Even if you don't get your money back, you should still warn others and also your CC company. Great cars and trucks borke the promise of selling your vehicle and also the promise to refund the full amount of your money. My credit card company has launched an investigation on great cars and trucks. No matter how long ago it was that you'd paid them, you should do the same.

The only Proof I see is the James and gc&t are shameful, scandalous and should be ashamed of their lack of respect to the customers and their poor sales ethics!
You really do give the used car sales man the rep they deserve!.

I don't usually get involved with these things, but I was so disgusted with what I've seen here I had to make a comment.

I received a call from Great Cars and Trucks because I ran an ad in the Auto Trader. I am always skeptical of such calls, but was still curious, as I will say I had not received much response from my ad in Auto Trader. I must clarify however that so many posts have claimed the Auto Trader keeps charging to run the ads. Perhaps people are just not aware, but they DO offer and I am using their run the ad till it sells for a low one time fee.

The call I received really pushed the fact that GC&T offers financing. Of course they also emphasized the money back guarantee. I figured they would probably make it difficult to get the refund from the sound of it. They also claimed that the particular type of car I was selling moved very well on their site.

I decided to see if I could find anyone who had any comments about GC&T before trying them. I came across this site, and I have to say, with all I've read, they have lost my business. I would never do business with a company that has said the things I've read here. Totally unprofessional. I don't know what these people are thinking, as any intelligent person would reach the same conclusion rather quickly.

Dear Reader;

Go look at the proof. Or is it proof? Is there any? I leave you to decide. Hopefully you have an interest in this website if you do, like having a vehicle on it, or thinking of putting yours on.

A former employee posted on another report and gave all the dirty secrets about GC&T and James (Jim Stewart).

Go here:

http://www.ripoffreport.com/reports/ripoff144794.htm

Dear Reader;

When you have a website that is almost 4 years old. That has been successful enough to get over 60,000 items on it "at present" & have less than a 0.0018% complaint ratio... mostly from people who did not follow instructions. I believe "it aint broke, so why fix it?

If there is a "better way" of starting such a website, I would advise people to put their efforts there, rather than here in "rip off reports".

James,
Like you I am sick of this thread. I am not a trouble maker, simply an ethical business person who detests consumers being ripped off by the likes of you. Your site is very average and if I had time I would put up a site that would cream yours.

Simply keep putting up your smoke screens to avoid refunding any of your clients and watch your business shrink. In all the time you have rebutted your customers' complaints the only refund that you have documented is one where you indecently overcharged a client. It took a month to effect that refund.

Your function in life is to ensure that your customers who are entitled to a refund do not get it. It's plain - you didn't sell their vehicle - you promised a refund - GIVE IT TO THEM!!!!

Don't call Patrick and I troublemakers - we are not ripping people off - you are. We care - you don't so wake up and smell the roses - a few hundred refunds made by you in accordance with your promises and your business wouldn't be featured as a major rip off business on this site and others. Do you not understand how totally laughable your excuses for not refunding are? I seriously doubt that even one of your readers would see you as anything other than a ripoff and a fool. Treat people as you would like to be treated yourself - try it - it works.

James,

Anyone can cut and paste. C'mon, write something original for a change. Oh, and stop hiding behind the "Dear Reader" thing. We all know you are responding to me without specifically responding to me.

So, as someone on this particular report said earlier, someone with your business ethics should not be in business at all. How many clients would GC&T have if they did not offer the guarantee, or did not troll the Trader magazines for leads? Hmmm?

Get a life James, or get a clue. Either way, stop posting unless you have something original to say. At least I try to offer something new in each post.

James,

Anyone can cut and paste. C'mon, write something original for a change. Oh, and stop hiding behind the "Dear Reader" thing. We all know you are responding to me without specifically responding to me.

So, as someone on this particular report said earlier, someone with your business ethics should not be in business at all. How many clients would GC&T have if they did not offer the guarantee, or did not troll the Trader magazines for leads? Hmmm?

Get a life James, or get a clue. Either way, stop posting unless you have something original to say. At least I try to offer something new in each post.

James,

Anyone can cut and paste. C'mon, write something original for a change. Oh, and stop hiding behind the "Dear Reader" thing. We all know you are responding to me without specifically responding to me.

So, as someone on this particular report said earlier, someone with your business ethics should not be in business at all. How many clients would GC&T have if they did not offer the guarantee, or did not troll the Trader magazines for leads? Hmmm?

Get a life James, or get a clue. Either way, stop posting unless you have something original to say. At least I try to offer something new in each post.

James,

Anyone can cut and paste. C'mon, write something original for a change. Oh, and stop hiding behind the "Dear Reader" thing. We all know you are responding to me without specifically responding to me.

So, as someone on this particular report said earlier, someone with your business ethics should not be in business at all. How many clients would GC&T have if they did not offer the guarantee, or did not troll the Trader magazines for leads? Hmmm?

Get a life James, or get a clue. Either way, stop posting unless you have something original to say. At least I try to offer something new in each post.

Dear Reader;

As an update to what has gone on with this company...

It has been 1 year & 1 day since the first "rip off report" :


Printer Friendly Version
Category:
Auto Dealers Submitted: 5/14/2004 4:01:50 PM
Modified: 7/4/2004 10:59:46 PM

Great Cars and Trucks.com ripoff! Mislead me! Money back guaranteed was not fulfilled! Internet *Consumer Suggestion ..Let the Buyer Beware

Since then we have here 14 complaint's. Two of them are from people who do not even have a vehicle on the website. Sorry if my math was wrong. "Boing" missed a decimal point! 650 customers submitting "rip of reports" would be 1% of the total customers "currently listed". The real statisics would be

0.0018%

of the people who are "currently listed", never mind the thousands that have listed & sold. Only this percentage have written a "rip off report" over a period of 1 year.

Basically the instructions are simple & listed on the website to make changes or if your item does not sell... to get your money back.

Since GC&T does financing, many people that have listed vehicles, also "buy vehicles" off the website. The site has well over 60,000 "hits" per day. Quite an accomplishment. After close to 4 years "still in business & bigger than ever!"

If you have a vehicle listed, you have also access to it "which means" you can make changes to it at "any time". You can lower your price, or add photo's, or change the wording of your ad at your leisure. Most other venue's charge you extra to do that. Although the idea is "not to" get your money back, but instead to "sell your item"... the guarantee is there to be followed... in order to get your money back. If you decide not to take your money back for "any reason"... feel assured your item will remain listed until it does sell.

You do not have to trust only the "sales rep" who contacted you. You can read the reasons for using GC&T by clicking on "why use us", which is also posted on the website, along with the guarantee. If you paid for an ad, I would expect you to look at those things. That is if the money you spent had enough value for you to care.

I think GC&T is an "excellent website" & I think the proof lies here on the "rip off report". With under 0.0018% of customers who have listed, being unsatisfied & writing a "rip off report" after close to 4 years in the business.

Obviously they are doing something right. So well thought out that they needed not to make "any changes" in the website or their policies from the "very beginning". Now I think that is a good "success record". Don't you?

Dear Reader;

I have said that I would not continue to respond to "Patrick & Wally" as I believe they are troublemakers. I do not respond to them "personally" but covered all "realistic issues" they have brought up, trying not to be insulting as well. However they also made such responses as how they did not have time & would not be responding any further. Now you read for yourself & ask yourself "who has integrity?":

You know what, never mind. I have grown tired of the same old response from you. I am done with this topic, and will not respond to you any further. You can take that to the bank.

Now reader when this person was talking about a topic... he never stook to it. The original topic was someone getting "overbilled" & they were re credited for that money. However this person began to spew... on the same topic letter... all kinds of stuff about the guarantee. So is he creditable? This clip was submitted 6/13/2005. You answer. Now... let's look at another person:

Anyway, I have a business to run so I won't waste any more time on young James (I say young because of the atrocious spelling and grammar and lack of business acumen) and just so you know James I have been in sales longer than you have been walking so I do understand how to treat customers ethically. Keep up the good work Patrick. Sincere sympathy James - one day you will understand.

Wally - Warana, Australia
Australia

Hmm... I don't remember discussing my age or experience with this person at any time "before he made this comment". Sounds like a competitor to me.

Both these people have "no interest" in this website as they represent anyway. The last one obviously does not even live on the continent. However the "last one" thinks he can advise other people on how to operate a business.

Now I challenged these people before, as I am doing with anyone of their opinion... to start their own website. Since they know so well how to run them & reader... dear reader... you can see for yourself how these people are loyal to "their own words". Written even. I leave it up to you to decide.

Gary "in a previous letter" is a competitor. I can see a reason for his "mis spelled" musings. I do admit there are no "spell checks" available on the "rip off report", however I never thought anyone was "that bad". Expecially the owner of "Loans for Less".

Yet again competition is "not a problem" & many others have "tried & failed". GC&T is almost 4 years old now & "much bigger" than most. A "great concept" & something that was definately lacking in the marketplace. Something you already know, reader, if you have already spent plenty of money, unsuccessfully trying to sell your item using other venues.

I leave you again with the words of a "satisfied customer":

Rebuttal Consumer Suggestion
Submitted: 6/12/2005 4:22:48 AM Modified: 6/12/2005 4:22:48 AM

look at this I am a repeat customer


Rebuttal Consumer Comment
Submitted: 9/30/2004 4:37:44 PM Modified: 9/30/2004 10:44:38 PM

Do us all a favor Brenda and sell your car on Auto Trader and stop bad mouthing a good company


I am a repeat customer at Great Cars and Trucks. I have listed 2 cars my sons motorcycle and a truck and I have sold - 1 of the cars, the motor cycle, and the truck. My total cost $240.00. The money I made of the 3 sales was aprox. $14500.00. It took about 6 months to sell them all but If I would of used the auto trader which I did for a while, it would of cost me about $840.00. I have nothing bad to say about this company and it's unfortunate that some idiot that can't understand a simple money back guarantee can be such a low life and go and post stupid comment about a person named Susan who is just trying to do her job.

You can't please everybody that is true, but you don't have to ruin a good thing for everyone else. Great Cars and Trucks is a legitimate
company with great customer focus and YES they will sell your car, It might not be overnight but who cares for $60.00 you could have your car posted for 5 years if you wanted. No extra fees, you can't go wrong.

Do the math, how much would it cost you if you used Auto Trader at $70.00/biweekly for 5 years?

End.

Now I hope you "reader" have a good day & can see the clear writing on the wall. I hope you can judge who is creditable & who is not. Most people who respond to these "rip off reports" have a "real interest" in why they are responding... except...

With this letter... you now should have your answer.

James,

You need to go back to school for remedial math. 1% of 65,000 is 650, not 6,500 (which is of course 10%). I knew something about that number did not look right when I read it.

I must have skipped over this paragraph, but I just have to respond to it. James says:

"I advise anyone to read the "money back guarantee" before purchaseing (sic) an ad. I would advise any salesperson to explain this to the customer in a "nice way". Once told... the ball is in the "customers court" & no longer on the salesperson. Even though they will probably try to blame you anyway. That is if they get mad that they did not sell their vehicle."

Good advice both to the seller and the salesman. But then, that's the problem. You entice customers into GC&T by saying "Sold in 90 days or your money back", but fail to mention all the hoops you have to jump through to get the refund.

Why don't you just make it easy and get rid of the money-back guarantee and just let the vehicle list until it sells? Oh, that's right, if you did not offer it, nobody would list with GC&T.

And just think of all those folks out there that don't know about this website. I wonder how many reports would be filed then?

James,

First, you are correct, I do not have a vehicle listed on the GC&T website. And guess what? I NEVER WILL.

Second, trust me, I have quite alot of other things to do than post on the GC&T reports. I choose to because I smell a rat (or a shill in your case).

Third, I never said I would stop posting on all GC&T reports, only on Adam's, and that was because you would not see the fact that his complaint was completely different than all the other complaints here. You just wanted to lump his report in with all the others.

Oh, and by the way, that is the same report you also said you would no longer post on, but you did anyway. Have I posted on it since I said I would not? Nope.

Keep up the good work though, I'm sure Craig appreciates your efforts.

Dear Reader;

Patrick & Wally do not have a car on the website. Neither have they had a problem. No Patrick & Wally are just trouble makers.

They have "little else to do" but to respond to peoples post's even though it has "nothing to do with them" & although they have already said they were fed up responding.

Yet they continue. Now with over 65,000 vehicles listed continentally, they want you "the reader" to think that there are "so many" people falling through the cracks. Where in reality, if this were the case... there would be a lot more complaints on this website. 1% would be 6,500.

Yet as you read... the majority of the complaints are..."I did not know, I did not read, I did not ask". Then a few who have tried to investigate & have found the answer... but were not happy with it. They call & call & call until they are ignored & then they write "rip off reports". They were ignored because GC&T cannot change rules for the "squeeky wheel" when the "honest person" who admit's they did not follow the rules does not get their money back either. It sure would make people mad who did follow the rules & got their money back, to find out that all they needed to do was "cry & write rip off reports".

I advise anyone to read the "money back guarantee" before purchaseing an ad. I would advise any salesperson to explain this to the customer in a "nice way". Once told... the ball is in the "customers court" & no longer on the salesperson. Even though they will probably try to blame you anyway. That is if they get mad that they did not sell their vehicle.

Selling a vehicle privately is a gamble. You could follow the rules & accept what is offered at GC&T, or you could put up fliers around town. It is up to you. However at least with GC&T you will only pay once. The rest of the work is mostly done "for you".

James, why should people be happy because your "magnificent" web site didn't work for them? You say you will refund if it doesn't work but you obviously know that that the failure rate is high so you make it as difficult as possible to obtain a refund.

Stop the garbage about not having an interest in the business - read back through all your previous 'drivel' and let us know which story is true. No one in their right mind would be happy that you allowed them to pay money to advertise on your site with the promise of a money back guarantee, not sell their vehicle for whatever reason and then not receive the refund they were promised by you and your cronies.

You keep mentioning other competitors sites and how expensive they are and how they don't promise money back if you don't sell. My guess is that their sites work and they don't make false promises. Their customers don't look for a refund because it wasn't ever offered! - You guys offer it so give it!!!!!

Your site is no better and no worse than hundreds of similar sites - it's just that your ethics stink. Either stop offering refunds or start giving them and for goodness sake stop this unsavoury habit of yours of berating your customers who simply want what they were promised - a refund - simple!!!

Go ahead and attack me now, as is your way. Just as an aside I never had to read one book on how to sell. I learned very early that if you treat your customers with respect and deliver what you promise they keep coming back - and they bring their friends. Keep reading all those 'sales manuals' you quote that teach you to treat people like idiots in order to make them part with their hard earned dollars.

To all of James' victims don't give up - you are entitled to a refund so make him give it - more power to you.

James, why should people be happy because your "magnificent" web site didn't work for them? You say you will refund if it doesn't work but you obviously know that that the failure rate is high so you make it as difficult as possible to obtain a refund.

Stop the garbage about not having an interest in the business - read back through all your previous 'drivel' and let us know which story is true. No one in their right mind would be happy that you allowed them to pay money to advertise on your site with the promise of a money back guarantee, not sell their vehicle for whatever reason and then not receive the refund they were promised by you and your cronies.

You keep mentioning other competitors sites and how expensive they are and how they don't promise money back if you don't sell. My guess is that their sites work and they don't make false promises. Their customers don't look for a refund because it wasn't ever offered! - You guys offer it so give it!!!!!

Your site is no better and no worse than hundreds of similar sites - it's just that your ethics stink. Either stop offering refunds or start giving them and for goodness sake stop this unsavoury habit of yours of berating your customers who simply want what they were promised - a refund - simple!!!

Go ahead and attack me now, as is your way. Just as an aside I never had to read one book on how to sell. I learned very early that if you treat your customers with respect and deliver what you promise they keep coming back - and they bring their friends. Keep reading all those 'sales manuals' you quote that teach you to treat people like idiots in order to make them part with their hard earned dollars.

To all of James' victims don't give up - you are entitled to a refund so make him give it - more power to you.

James, why should people be happy because your "magnificent" web site didn't work for them? You say you will refund if it doesn't work but you obviously know that that the failure rate is high so you make it as difficult as possible to obtain a refund.

Stop the garbage about not having an interest in the business - read back through all your previous 'drivel' and let us know which story is true. No one in their right mind would be happy that you allowed them to pay money to advertise on your site with the promise of a money back guarantee, not sell their vehicle for whatever reason and then not receive the refund they were promised by you and your cronies.

You keep mentioning other competitors sites and how expensive they are and how they don't promise money back if you don't sell. My guess is that their sites work and they don't make false promises. Their customers don't look for a refund because it wasn't ever offered! - You guys offer it so give it!!!!!

Your site is no better and no worse than hundreds of similar sites - it's just that your ethics stink. Either stop offering refunds or start giving them and for goodness sake stop this unsavoury habit of yours of berating your customers who simply want what they were promised - a refund - simple!!!

Go ahead and attack me now, as is your way. Just as an aside I never had to read one book on how to sell. I learned very early that if you treat your customers with respect and deliver what you promise they keep coming back - and they bring their friends. Keep reading all those 'sales manuals' you quote that teach you to treat people like idiots in order to make them part with their hard earned dollars.

To all of James' victims don't give up - you are entitled to a refund so make him give it - more power to you.

Sorry James, I have to call you on this one. Do you know Mark? Do you know his account history with GC&T? Do you know FOR SURE that he did not follow the refund procedures to a "T"? If not, then you comments are meaningless.

Again you spout the rhetoric about what a "great deal" Mark got for 3 months of ineffective advertising. That he should be happy with that instead of wasting his time and energy trying to get the refund as is due him per the money-back guarantee.

What does Craig think of your coming on this website to belittle the posters?

Dear Mark;

I ask you... have you nothing better to do with your time than to try to get money back, after they have done "their job" for you for a period of 3 months?

Yes they changed phone companies & one of the offices was changed. You spoke to someone. They probably explained it well. If you had followed the instructions to the "T" as you said, you would have gotten a refund. The fact is that you did not do that or you, as others have gotten refunds would already have yours.

I suggest you see the "value" in what you "did receive" for the money you paid & spend your time on more productive efforts.

Forget it people. I called these jerks for 3 months and had more excuses than you can imagine - new system, updating records, moving offices, not in today, call you right back. I was dealing with "Gordon", the refund guy. I even actually spoke to him once!

Believe me, I had followed the refund policy to a "T", and they just keep stringing you along with endless excuses. Now they don't even pick up the phone, you have to leave a message! Do you really think they called me back?!?! HAHAHA yeah, right! AND now they've changed all their telephone numbers too!

I wonder if small claims court covers this stuff? I know after reading the earlier discussions that the BBB will get a report from me.

Dear Gary; (ex Manager Great Cars and Trucks)

What goes around comes around eh? Well I hope you do well with your custamers as I personally have showed you the changes on "our site" over a period of a month & told you the difference when we take into consideration the amount of customers we have signed up that month. However you were not really interested... were you? Unless of course you were trying to teach someone how to sell that is.

Remember the pecentages you quoted of cars we sell? Where did you get those figures Gary? Your "Professional Sales Script" when followed, was the reason why we have complaints on this site here.

In the first rebuttal responses... I mentioned that & I said that I know Sue would never say such things. Yet you would... wouldn't you Gary?

As mentioned before... there are no sales rep's who are employee's. All are independant contractors. Therefore it is hard to have total control of what people do & do not say. Good salespeople do not have to lie. New people should not be mis lead... & sometimes it is hard. Expecially when you have some Manager running around named Gary who is quoting percentages!

I showed you..."Here is a copy of Alberta 1 month ago... & since then we have put how many cars on that site? 1000? & here... look at how many cars are on the Alberta site this month. Not too much of a difference in the figures right? So Gary you do not have to say "anything more" than that. There is no need to lie. Close to 1000 vehicles went somewhere! Just tell the truth!"

Then you would go hire a new sales rep & hand him your "Professional Script" which would quote statistics that were not even verifiable! I had to make a point of it to talk to these new people "after" they had talked to you! Other people had to cover for your bad advise too. So many times we would have to de brief new people after one of your meetings quoting percentages. Gary you are dishonest as hell!

Never mind the amount of sales that went missing, as they passed by your hands. So if that is how you are still operating at "Loans for Less"... then I expect that what goes around will come around.

I hope you learn to be "more professional" with your custamers as it is hard to sell people on this site after they have felt "ripped off" on yours. Also please do not make quotes on financing here, as you have not been near this office in the last 6 months & many things have changed. It would be better to comment on the financing "you know about" as that would be that which you do or "do not" honestly provide.

My customers are told only the truth. I know honesty to be the best policy. So does Craig. As does Sue & many others who are "independant contractors" who if they wish to "stick around" would rather not have complaints because they have been mis leading people as you have done, in the past. Yep & in that way you do not have to worry about "what comes back around".

Dear Gary;

Were you afraid to mention that you used to be the Manager at Great Cars and Trucks & that you are now running a company that is in competition with them?

I know that neither Craig or myself would ever advise sales rep's to call the people that work for you or for the Trader for that matter "Drunks & Crackheads" as it is simply not professional.

So when you are speaking of being professional... you should realize that when you point fingers... you end up with 3 fingers pointed right back at you!

What people do or "do not do" in their "off hours" is none of anyone's business but theirs & the only thing that should be expected is that they conduct themselves in a "professional manner" when they are doing a job.

Do you still tell potential customers the percentage of cars you sell? Has anyone asked you yet how you come up with that calculation? Is that still in your "Professional Sales Script" Gary? The one I told all new sales rep's to ignore? The one I made a "laughing stock of" when you became Manager? How many times Gary did I have to tell new sales rep's after talking to you "not to lie"? How many people worked with you when you were a sales rep & were astonished at your lies? Expecially about the amount of sales you have made.

Do you tell people that you hire that you are merely "piggy backing" off of the success of Great Cars and Trucks & that you in reality are merely a plumber with very little sales experience?

Can you tell anyone a sales course you have gone to? How about some sales books you have read? Or some tapes on sales you have listened to lately? Gary... come on! You must have had some training right?

Possibly the only thing you are an athority on is "Crack Heads & Drunks". Possibly you could advise us all on the training you have had in that area. Possibly you can tell us how much gas it costs to get to such courses, as I know you would have to drive there in your beat up old van.

Oh... oh... sinking to your level by mentioning your vehicle. I know it is much more useful to talk about how honest people are with themselves & others, rather than talking about the vehicle they do or do not drive. So for that I apologize.

I am quite disappointed that this rippoff report has allowed "Gary" to personally attack all of the people at this Company by calling them "Drunks and Crack heads". This is not right and not true. Great cars has been in business for 3 years and has listed just over 80,000 vehicles. Many of these vehicles have sold and many continue to sell. We provide financing through many different credit facilities in Canada (East and West) and the USA. We continually strive to get better at helping people sell their vehicles, and offer a great way to show your vehicle. We don't tell people how to price, present or sell their vehicles. The money back guarantee is legitimate and we refund approximately 2% of our listings. It is true that people need to follow the instructions or the guarantee is void that is the same as any other guarantee in the world. We have many testimonials from happy customers. We don't bad mouth other companies doing the same thing as we do and believe that if you want or need to sell your vehicle it costs about $200 to $1200 per month to hang onto it. This figure includes the interest, depreciation, insurance coverage and other carrying charges. Cars and Trucks boast over 2 Million hits per month and don't mix private ads with dealer ads. When you want to sell a vehicle, Great cars is not the only way to advertise but is worth considering for the low price.

Sincerely

James are you drunk again? I used to work at great cars and trucks and there is nothing great about it. have you people everherd of the phrase fraud? The staff at great cars and trucks are either crack heads or drunks like Jim. If you were proffesional why do you not even have a car?
Is it because of your personal problems. Anyway I would like to introduce the financing company backing great cars and trucks His name is Gil he is a nice person and he works for a large dealership in Toronto his ph.# is 416-743-1810, maybe you should ask how they can help the private seller finance their vehicle. Or maybe Gil will try to sell you one of there own vehicles. Do they offer financing for custamers in the west? Do they offer financing for private sellers period. Great cars and tucks do nothing but lie to get their sales. if their cars were selling they wouldn't have 50,000 of them on the sight. I advise to all to call some of their custamers and see how satisfied they are with the sevice. Touch base with the BBB or consumers report. They are proffesional or they wouldnt be who they are. Good Luck to all. what goes around comes around.

James are you drunk again? I used to work at great cars and trucks and there is nothing great about it. have you people everherd of the phrase fraud? The staff at great cars and trucks are either crack heads or drunks like Jim. If you were proffesional why do you not even have a car?
Is it because of your personal problems. Anyway I would like to introduce the financing company backing great cars and trucks His name is Gil he is a nice person and he works for a large dealership in Toronto his ph.# is 416-743-1810, maybe you should ask how they can help the private seller finance their vehicle. Or maybe Gil will try to sell you one of there own vehicles.

Do they offer financing for custamers in the west? Do they offer financing for private sellers period. Great cars and tucks do nothing but lie to get their sales. if their cars were selling they wouldn't have 50,000 of them on the sight. I advise to all to call some of their custamers and see how satisfied they are with the sevice. Touch base with the BBB or consumers report. They are proffesional or they wouldnt be who they are. Good Luck to all. what goes around comes around.

James are you drunk again? I used to work at great cars and trucks and there is nothing great about it. have you people everherd of the phrase fraud? The staff at great cars and trucks are either crack heads or drunks like Jim. If you were proffesional why do you not even have a car?
Is it because of your personal problems. Anyway I would like to introduce the financing company backing great cars and trucks His name is Gil he is a nice person and he works for a large dealership in Toronto his ph.# is 416-743-1810, maybe you should ask how they can help the private seller finance their vehicle. Or maybe Gil will try to sell you one of there own vehicles.

Do they offer financing for custamers in the west? Do they offer financing for private sellers period. Great cars and tucks do nothing but lie to get their sales. if their cars were selling they wouldn't have 50,000 of them on the sight. I advise to all to call some of their custamers and see how satisfied they are with the sevice. Touch base with the BBB or consumers report. They are proffesional or they wouldnt be who they are. Good Luck to all. what goes around comes around.

James are you drunk again? I used to work at great cars and trucks and there is nothing great about it. have you people everherd of the phrase fraud? The staff at great cars and trucks are either crack heads or drunks like Jim. If you were proffesional why do you not even have a car?
Is it because of your personal problems. Anyway I would like to introduce the financing company backing great cars and trucks His name is Gil he is a nice person and he works for a large dealership in Toronto his ph.# is 416-743-1810, maybe you should ask how they can help the private seller finance their vehicle. Or maybe Gil will try to sell you one of there own vehicles.

Do they offer financing for custamers in the west? Do they offer financing for private sellers period. Great cars and tucks do nothing but lie to get their sales. if their cars were selling they wouldn't have 50,000 of them on the sight. I advise to all to call some of their custamers and see how satisfied they are with the sevice. Touch base with the BBB or consumers report. They are proffesional or they wouldnt be who they are. Good Luck to all. what goes around comes around.

James are you drunk again? I used to work at great cars and trucks and there is nothing great about it. have you people everherd of the phrase fraud? The staff at great cars and trucks are either crack heads or drunks like Jim. If you were proffesional why do you not even have a car?
Is it because of your personal problems. Anyway I would like to introduce the financing company backing great cars and trucks His name is Gil he is a nice person and he works for a large dealership in Toronto his ph.# is 416-743-1810, maybe you should ask how they can help the private seller finance their vehicle. Or maybe Gil will try to sell you one of there own vehicles.

Do they offer financing for custamers in the west? Do they offer financing for private sellers period. Great cars and tucks do nothing but lie to get their sales. if their cars were selling they wouldn't have 50,000 of them on the sight. I advise to all to call some of their custamers and see how satisfied they are with the sevice. Touch base with the BBB or consumers report. They are proffesional or they wouldnt be who they are. Good Luck to all. what goes around comes around.

What a pile of crap!

Great Cars and Trucks has a money back guantee. So does Vehicles.com & others.

There are conditions on all money back stuff. You need to follow rules.

Other companies put conditions on those rules that will free them from ever paying money back. Some say that you have to have advertized at a fair market value! Great Cars and Trucks does not! Simply fill out the form & you will get your money back!

However people go to the trouble of selling you the ad. People go to the trouble of filling out the ad. People go to the trouble of entering in the ad on the website.

Should none of these people get paid! If everyone did their job properly... & you did not follow the instructions properly on the money back thing... why would you insist on your money back.

Vehicles do sell off of Great Cars and Trucks! Some do not! However if you wish to sell... chances are that you are gambleing when you try to sell it privately. It costs less to deal with Great Cars and Trucks than with most other forms of advertizing!

Chances are that you will need to allow a dealer to take thousands of dollars out of your selling price... just to get it sold!

However if you wish to gamble & sell it on your own... You might as well gamble with Great Cars and Trucks! At least it will not cost you as much as taking it to a dealer.

So... to complain in the first place is silly! You were taking a gamble which is high stakes in the first place. Secondly because you were taking this gamble... you were contacted by someone who wished for you to gamble with them. Third of all your gamble may not have worked... but everyone did their job necessary to make your gamble pay off! Now you are upset because you rolled the dice & it did not work!

Now you do not follow the rules to get your money back even though everyone you dealt with did their job! Now you write a rip off report because you took a gamble, did not follow rules & are upset that you did not win your roll of the dice!

You should count your bessings because you did not advertize with the newspaper or the auto trader for those 3 months at the cost of a much greater amount... leaving you in the same situation... giving thousands of dollars to a dealer!

I have had friends that have worked for GreatCarsAndTrucks and they warned me against ever using the service if I actually want to sell a vehicle.

I would also be very weary considering the only place I have EVER heard of the site is when telemarketers call me about it (shouldn't a legit business do a lot of advertising or promotions to attract shoppers?). They may well have 30,000 vehicles but how does that help if there is no one there looking at them.

The two weeks ago they also had a feature on them on the CFCN news in Calgary. (The ConsumerWatch segment). Apparently they have had many complaints from shoppers angry about the guaranteed money back process:
- You have to wait 90 days
- Then you have a 7 day window to try to get your money back
- During the 7 days you need a copy of you valid registration and you have to fill out a form and have it notarized!!! This process usually costs $30-$40 so its costs you more than half your money just to try to get your money back.

My friends that worked there said as far as they could tell the polciy was that no one EVER gets their money back (one of them worked there for two months and didn't see one refund during that time - but he saw many angry customers).

I would NOT recommend this form of advertising. Though this sort of warning probably will not help as they pray on high pressure telemarketing sales so I doubt people do a lot of research before giving them their credit card. YIKES.

I have had friends that have worked for GreatCarsAndTrucks and they warned me against ever using the service if I actually want to sell a vehicle.

I would also be very weary considering the only place I have EVER heard of the site is when telemarketers call me about it (shouldn't a legit business do a lot of advertising or promotions to attract shoppers?). They may well have 30,000 vehicles but how does that help if there is no one there looking at them.

The two weeks ago they also had a feature on them on the CFCN news in Calgary. (The ConsumerWatch segment). Apparently they have had many complaints from shoppers angry about the guaranteed money back process:
- You have to wait 90 days
- Then you have a 7 day window to try to get your money back
- During the 7 days you need a copy of you valid registration and you have to fill out a form and have it notarized!!! This process usually costs $30-$40 so its costs you more than half your money just to try to get your money back.

My friends that worked there said as far as they could tell the polciy was that no one EVER gets their money back (one of them worked there for two months and didn't see one refund during that time - but he saw many angry customers).

I would NOT recommend this form of advertising. Though this sort of warning probably will not help as they pray on high pressure telemarketing sales so I doubt people do a lot of research before giving them their credit card. YIKES.

I am a repeat customer at Great Cars and Trucks. I have listed 2 cars my sons motorcycle and a truck and I have sold - 1 of the cars, the motor cycle, and the truck. My total cost $240.00. The money I made of the 3 sales was aprox. $14500.00. It took about 6 months to sell them all but If I would of used the auto trader which I did for a while, it would of cost me about $840.00. I have nothing bad to say about this company and it's unfortunate that some idiot that can't understand a simple money back guarantee can be such a low life and go and post stupid comment about a person named Susan who is just trying to do her job.

You can't please everybody that is true, but you don't have to ruin a good thing for everyone else. Great Cars and Trucks is a legitimate
company with great customer focus and YES they will sell your car, It might not be overnight but who cares for $60.00 you could have your car posted for 5 years if you wanted. No extra fees, you can't go wrong.

Do the math, how much would it cost you if you used Auto Trader at $70.00/biweekly for 5 years?

As a "final word" let me say this.

This is James & I am a "good salesperson". I believe in what I sell. I am not the owner of "Great Cars and Trucks" & I am "not" an employee of this company.

I am an "independant contractor" who has been working with this company for close to 1 year.

I began responding to this "slander" as I wished to support a good friend & co-worker, (Susan). I know that she, "nor I" ever quote statistics, & that "Great Cars and Trucks" does go "out of their way" to keep customers happy, but sometimes falls unfortunately short with some people.

In my experience, items like "boats" sometimes take up to a year or more to sell. If you advertized in the "Auto Trader" or the "Boat Trader" for this period of time, it would cost in excess of $1,800.00. I would expect the same time frame would apply to sawmills.

It is for this reason that I find the complaints listed here to be unwarrented.

Having the ability to have 4 pictures on your ad, rather than (one) is in itself a benefit that will definately help with such advertizing.

Those people who decide not to list with Great Cars and Trucks after reading these rebuttals, I personally feel are not seeing the "forest for the trees", & I feel sorry for them & the salesperson who was not able to explain the website to them properly.

The fact that we have over 30,000 items listed on this website should tell you something. People do go to our website! Not only do people sell items on our website, they buy items off it too!

I personally know that some people just do not like salespeople. They do not seem to understand that "no one" would be able to work & earn an income without them. They feel salespeople "rip them off" & lie to get a sale. Good salespeople do not do that! Susan is a good salesperson.

In closing, if you wish to advertize somewhere else & spend more money getting less... I guess this is your choice. However be assured of this:

If you advertize with someone else, & you get a phone call from someone with "Great Cars and Trucks" about your item, this company does have a viable alternative, which might be "better suited" to your needs. This company has "advantages" that others do not offer. Since you probably are already spending money advertizing in other venue's, there is a "good chance" that you are un-aware of this website & its features. It is the salespersons job to explain these to you.

In my time spent with Great Cars and Trucks, I have "very often" been thanked for giving people our option. Many people are very frustrated with the amount of money they have spent & the time taken to sell their items. For them our website is a "fair alternative" & something they wish they were informed about much earlier.

As said before, you cannot please everyone. Some people are "close minded" & some people do not allow a salesman to present an entire presentation of our service. Some people do not do research before they pay & then feel "ripped off" because they did not do such research.

However in "my opinion" most of these people are simply not seeing the forest for the trees.

Yours Truly;

As a "final word" let me say this.

This is James & I am a "good salesperson". I believe in what I sell. I am not the owner of "Great Cars and Trucks" & I am "not" an employee of this company.

I am an "independant contractor" who has been working with this company for close to 1 year.

I began responding to this "slander" as I wished to support a good friend & co-worker, (Susan). I know that she, "nor I" ever quote statistics, & that "Great Cars and Trucks" does go "out of their way" to keep customers happy, but sometimes falls unfortunately short with some people.

In my experience, items like "boats" sometimes take up to a year or more to sell. If you advertized in the "Auto Trader" or the "Boat Trader" for this period of time, it would cost in excess of $1,800.00. I would expect the same time frame would apply to sawmills.

It is for this reason that I find the complaints listed here to be unwarrented.

Having the ability to have 4 pictures on your ad, rather than (one) is in itself a benefit that will definately help with such advertizing.

Those people who decide not to list with Great Cars and Trucks after reading these rebuttals, I personally feel are not seeing the "forest for the trees", & I feel sorry for them & the salesperson who was not able to explain the website to them properly.

The fact that we have over 30,000 items listed on this website should tell you something. People do go to our website! Not only do people sell items on our website, they buy items off it too!

I personally know that some people just do not like salespeople. They do not seem to understand that "no one" would be able to work & earn an income without them. They feel salespeople "rip them off" & lie to get a sale. Good salespeople do not do that! Susan is a good salesperson.

In closing, if you wish to advertize somewhere else & spend more money getting less... I guess this is your choice. However be assured of this:

If you advertize with someone else, & you get a phone call from someone with "Great Cars and Trucks" about your item, this company does have a viable alternative, which might be "better suited" to your needs. This company has "advantages" that others do not offer. Since you probably are already spending money advertizing in other venue's, there is a "good chance" that you are un-aware of this website & its features. It is the salespersons job to explain these to you.

In my time spent with Great Cars and Trucks, I have "very often" been thanked for giving people our option. Many people are very frustrated with the amount of money they have spent & the time taken to sell their items. For them our website is a "fair alternative" & something they wish they were informed about much earlier.

As said before, you cannot please everyone. Some people are "close minded" & some people do not allow a salesman to present an entire presentation of our service. Some people do not do research before they pay & then feel "ripped off" because they did not do such research.

However in "my opinion" most of these people are simply not seeing the forest for the trees.

Yours Truly;

This again is James

You had a problem with your ad & so we gave you a free ad & sent you email stating your login name & password. We thought that would help.

You paid $60 for the small Ad in the Auto Trader & it ran for "2 weeks" as stated. If you got the bigger ad, it would have cost you $70.

I have personally handled many problems in the past with people not being able to get into their ads to their "full satisfaction". Sometimes mistakes are made inputing ads, & I am sorry that Susan did not give you her direct line phone number as I have given all of my customers.

The BBB has it stated on their website that they advise you to read the money back guantee & follow the instructions carefully. They will also tell you that if you call them in person. Of course we do not refund money back to people who do not follow the rules! We followed our end of the bargain. You had a full color ad that ran on our very busy website & we did input it & we did sell you on the ad. The idea of advertizing is not to get money back, but to sell an item.

Possibly the price advertized was too high? Possibly there was no picture of the item in the ad. Possibly the phone number was wrong in the ad. Possibly you are trying to sell a sawmill on a "car & truck" website & are despondant because of that.

The phone number to our head office is clearly listed on the website & if you don't get satisfaction the first time you call... call back! We have a very competent person answering that phone who can point you in the right direction if she can not handle the problem herself.

It is impossible to satisfy everyone. However Great Cars and Trucks is not a "rip off" as we do our best to deliver on our promises. Since the Auto Trader offers no money back guantee & charges more for a shorter time running an ad, they do not have these kind of complaints. Just angry people who have had their ad running for months on end without being able to sell them. Complaints from these people would be judged by the BBB as unjustified. Even though many of them spend hundreds if not thousands of dollars & still receive "no results", as I personally know is quite often the case!

The best way to get rid of your old car is to trade it in to the dealer. If you advertize, you gamble. If you are to gamble I would advise you to spend a "one time fee" rather than one that requires payments every 2 weeks.

At least when you gamble with Great Cars and Trucks you are backed up with financing should you find someone interested & if you follow the rules properly you can get your money back, although I don't know why you would want it back if we did a good job & held up "our end" of the bargain. I can bet you "dollars to donuts" that you did not sell a sawmill in the Auto Trader in an ad that ran for 2 weeks either. I think then that you probably got a "good deal" with Great Cars and Trucks & I do not know what you are complaining about.

Yours Truly;

This is James:

I am truly sorry if my words were interperated wrong. I honestly feel that people should appreciate new ideas & new ways of doing things which are not a "rip off" & instead a good way of doing business.

We developed a website which does not mix dealers with private sellers. We also came up with something that no one else has. Financing.

Normally people who want to buy cars need financing. Most banks have connections with dealers & get "kick backs" for sending clients to them.

The Auto Trader has no financing for a very good reason. The dealers do & it is 95% of their business.

So we came up with a very good service. We offer a money back guantee (if followed by it's rules, clearly listed} & we also give financing.

Dealers do not wish to list with us because they have their own financing & that is where they make their money. They would rather list with the Auto Trader where there is no finacing.

The Auto Trader makes their money from advertizing & so they make no "money back" guantees.

They actually hope your product does not sell. As you will then be forced to advertize again with them at $70 for 2 weeks.

We came up with a new concept. Give them the advertizing cheaper & for as long as it takes to sell. We put in place financing to help it sell. We thought this would be a benifit for society.

However we had to be sure on the "money back" guantee, as we had to know for sure that the item was not sold yet, as we too did not want to get ripped off.

Our time selling is worth something. Our time inputing is worth something. Unsatified customers who follow rules deserve their money back.

However those who do not follow rules & did take up our time selling & inputing "which is our job" which we forfill... should not be despondant.

If they are despondant, they should take it up individually with the sales rep & not "white wash" the company with a complaint that is individual. I personally would never quote a statistic as to how many we sell, for I have no way of evaluating that. I am also sure Susan, (who I know personally & respect), would not do that either.

Your Truly;

The effusive language shown in the above rebuttals leads one to believe that this is a defence tactic. True business professionals don't speak or write in that manner rather they they do everything they can to maintain good customer relationships.

Only people who have a vested interest in this company would bother to write back. So whether you are both or one in the same ( James or Jennifer) you fall short of that good business practise.

First of all you obviously are worried about the Better Business Bureau. I have never made mention of contacting them in my report. I see now that Great Cars and Trucks has been listed as having compaints from consumers for the very infraction that I wrote about above. That doesn't come from just one person reporting a company. There are more disatisfied people just like me.I will leave links below to substantiate this.

Second of all you keep mentioning Auto Trader in the light that they just take the customer money and don't care. At least you get the service they tell you that you will recieve.No hidden agendas!The customer gets print and online service. By the way you should be kind to the Auto Trader since that is your customer data base.
From here I will quote and respond to some of your comments James , Jennifer.

Quote:
"Just the ability to edit your ad at will is worth the $60. Never mind the financing or the fact that you need not pay again."
I had two ads and one of them still can't be edited. I can't log in. I contacted the company and never got any assistance with this problem.

Quote:
"So it cost you 60 bucks "
It cost me $120 since I had two ads.

Quote:
"The Auto Trader charges $70 for 2 weeks & offers no money back guantee. If you called them on your sawmill... they would take that ad & hope it did not sell in 2 weeks, because they would be hopefull enough that you would be stupid enough to advertize with them again."
It cost me $60 in printform and online with AutoTrader.

Quote:
I do not know where you advertize to get a Sawmill sold. However I would not expect it to be on a "Car & Truck" website."
Great Cars abd Trucks has been selling equipment of all descriptions since about Feb. of 2003. In fact in Dec. 2002 they still hadn't started doing this .I researched this through the archive wayback machine online that stores old webpages.See the link below.

Quote:
"If you think you can do a better job... then I advise you to come up with a website to compete."
If you continue business in this manner you won't have to worry about anyone competing with you. You won't have any longevity. Great Cars and Trucks has only been in business since Nov. 2002.

So in one way you are right, I am a lot smarter now than when I went into a transaction with this company and I will never endorse them either. In fact word of mouth and the power of the internet will tke care of elusive small print and sales people that make promises they can't keep.

See links below to substantiate claims;

Quote:
"Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. Complaints are concerning
refund issues.
The Better Business Bureau has received complaints involving refund issues. Customers have alleged that this company always finds a reason not to issue a refund despite its 90-day money-back guarantee."
http://worf.usshurdman.com/%7Ecalgary/commonreport.html?compid=37515&code=

Introductory Email I recieved From Great Cars and Trucks...why do they say it's free

Thanks for registering for your free classified ads account at the Great Cars and Trucks. Your account has been set up. Please be aware that this registration will expire if there is no activity in your account (posting, modifying, or deleting ads) for 365 days. Also, please make a note of your username and password, as you will need them in the future anytime that you logon in order to modify your ad or post new ads. They are as follows:
Username:
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Sincerely,
Administrator, Webmaster
Great Cars and Trucks
http://www.greatcarsandtrucks.com
sell a car... find a car

The Wayback Machine archives on Great Cars and Trucks;
http://web.archive.org/web/*/http://greatcarsandtrucks.com

I have nothing more to say and will no longer respond to any further rebuttals.The truth speaks for itself.

James and Jennifer from "Great Cars & Trucks":

It's too bad to read that 2 so-called employees of "Great Cars & Trucks" (James & Jennifer) have responded so unprofessionally to one of their customers (Brenda in Ottawa). It's unfortunate that these 2 employees have responded by calling Brenda "dumb" along with many other insulting insinuations of her character. If this is how James and Jennifer plan on increasing their customer base then perhaps they are in the wrong business.

My husband and I received a call tonight about selling our BOAT and, as usual, we thought we would look up the company on the web before signing on. We came across this website and read the responses that Brenda received from James and Jennifer. This caused us to decide that we definitely WOULD NOT be siging on with this company. We are realistic people who understand that not every person is going to be happy with every service that they receive but we are true believers that customer DISsatisfaction is followed by the problem being resolved by the company which would result in customer satisfaction (and a reputable company name). Obviously customer satisfaction and respect are not this companys forte.

It's a shame that you lost not only two customers (Brenda and ourselves)but also the countless people who each of us will be sharing this story with. Reputable company names and good experiences are shared just as much as terrible ones. Unfortunately poor experiences can ruin any business when the word gets out there.

Good luck with your business and I hope that other customers have a much better experience than poor Brenda did. I guess we will never find out first hand how you run your business since we are choosing not to sign on as new customers. Unfortunately for you, my husband buys and sells big ticket toys each season (snowmobiles, boats, sea-doos, etc.) so you would have reaped the rewards of some ongoing business (from us and all our friends who buy and sell seasonally as well) if your response to Brenda wasn't so insulting.

As a note: Since we received a call about advertising our BOAT in "Great Cars and Trucks" then I truly believe that Brenda in Ottawa did receive a call about advertising her saw mill. I suppose the sales-people are confused about what your website is set up to sell. Perhaps Brenda deserves an apology for the company being misrepresented.

Nice helpful response there Jennifer. This is just as helpful. What's wrong with you that you can't spell guaRAntee??? Repeatedly???

I do not know where you advertize to get a Sawmill sold. However I would not expect it to be on a "Car & Truck" website. Although I am also sure you would get some "hits".

If you believe you could sell it on such a website... then I would also believe you are "dumb enough" to not follow the instructions for getting the "money back guantee" & then be "dumb enough" not to get it. Further be "dumb enough" to complain that you were so stupid.

Every "Money back Guantee" has conditions & most are in small print. The one on "Great Cars and Trucks" has no small print.

If you feel there is no way to prove that you did not sell your "Sawmill" inside of 90 days on that website... (perhaps) you should have not have placed your ad with them, as they honored, even with their financing.

Perhaps you should have not signed on for "constant 24 hour per day advertizing" for your Sawmill which does not run out if you do not take your "money back guantee" or are somehow inept to arrange it as it is clearly spelled out.

Possibly even though they listed it as promised & still will arrange the financing for someone to buy it... you could understand that you did not follow the rules of the "money back guantee" which are clearly posted on the website & not in "small print" as most money back guantees are.

Possibly you could understand that & realize your own faults in this matter.

Any Salesman will try to attract you into their sales system. It is "your job" to research whether this is the best system for you. In your case... I would think not!

You were told the truth, but now you are despondant. Think about this:

The Auto Trader charges $70 for 2 weeks & offers no money back guantee. If you called them on your sawmill... they would take that ad & hope it did not sell in 2 weeks, because they would be hopefull enough that you would be stupid enough to advertize with them again.

Even if you were not able to get your money back from "Great Cars and Trucks" (as you can if you follow the rules)... you have advertizing until it sells, which the (Auto Trader) does not give, & you also have the advantage of financing.

So it cost you 60 bucks on a website with over 30,000 vehicles on it & they also showed your sawmill as promised. They also offered financing for your sawmill.

Will the Auto Trader do that? Will the Buy & Sell do that? If you do not take your money back, they leave it listed until it sells. Who else does that?

Are you so poor that this $60 hurt you? Think again if you spent $70 for 2 weeks with the Auto Trader! Would you have sold your Sawmill?

I think not & I advise you to consider business as it is. Great Cars and Trucks is not a - & is a member of the Better Business Bureau.

It pays back money to people who follow the rules, as you did not, even though their service is "much superior" to what other publications offer.

Just the ability to edit your ad at will is worth the $60. Never mind the financing or the fact that you need not pay again.

In my mind your complaint is without warrant & very silly indeed. Most people worry if we are "real" & not so concerned with such things as you are.

If you think you can do a better job... then I advise you to come up with a website to compete.

Yours Truly;

James Stewart

Sorry James;
In fact Great Cars and Trucks will sell many varieties of machinery and a sawmill falls into that category. It's not a car or a truck for your information but your company does have a section for these sales.

Your fellow representitive made it clear that Great Cars and Trucks sells it all. I have attached some similar equipment that is for sale on the site that is neither a car nor a truck.

You are so quick to judge and defend this company because you work for it and your loyalties are admirable but the fact is that this company does not come clean on their sales guarantee or the money back refund. All I requested was a phone call to clear this info up and they have avoided me. What am I to think?

I have a better idea James perhaps I could have you answer my questions since you seem to have all of the company answers at your disposal.That would be awsome and would be just on time for me to claim my refund.

You'll do ! In fact anyone from Great Cars And Trucks will do!

These are not Cars or trucks but equipment and I guess there are a lot of people who fall for this stuff!

2002 Coverall Building 18x40
http://www.greatcarsandtrucks.com/cgi-bin/ontario/classifieds.cgi?session_key=&search_and_display_db_button=on&db_id=14304&query=retrieval

Pressure Washer
http://www.greatcarsandtrucks.com/cgi-bin/ontario/classifieds.cgi?session_key=&search_and_display_db_button=on&db_id=13934&query=retrieval

32'x50' All Steel Building
http://www.greatcarsandtrucks.com/cgi-bin/ontario/classifieds.cgi?session_key=&search_and_display_db_button=on&db_id=13257&query=retrieval

Stump Grinder
http://www.greatcarsandtrucks.com/cgi-bin/ontario/classifieds.cgi?session_key=&search_and_display_db_button=on&db_id=11856&query=retrieval

Snow Plow Blade
http://www.greatcarsandtrucks.com/cgi-bin/ontario/classifieds.cgi?session_key=&search_and_display_db_button=on&db_id=8895&query=retrieval

To whom this may concern:

If you wish to sell a sawmill... I would not recomend you use a "car & truck" website to do that on.

I also doubt any "good salesperson" would ever be specific about a success rate of selling that in "no way" can be calculated. If they did then how would they handle questions like...

"What if someone decides to keep their car?" are those stats included in the 97%? What if they sell the car from another website or from some other form of advertizing? Are those stat's included?

Certainly any "idiot salesperson" who would begin by claiming such stats would spend less than 1 day selling before they got those questions & would quickly get tired of being laughed at. So I sincerely doubt such a story is true... but if so... wake up & do not try to sell sawmills on car websites! If someone is dumb enough to do that... I believe they are dumb enough to think that any form of advertizing has a 97% success rate!

Stewart.