Complaint Review: Great Priced Furniture - Internet
- Great Priced Furniture 250 Raleigh Street Internet United States of America
- Phone: 877-309-3409 ext. 29
- Web: www.greatpricedfurniture.com
- Category: Furniture & Furnishings
Great Priced Furniture Six months wait for a table - horrible when it arrived - almost impossible to return, Internet
*Consumer Comment: same experience
*UPDATE Employee: Great Priced Furniture - Responce to consumer
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I shopped on-line at Great Priced Furnitures beautiful site. The furniture looked fabulous and the site made much of it quality, great customer service, fast delivery, 100% satisfaction guarantee and easy returns.
The problems began when after placing my order for a new dining room table, Great Priced Furniture advised me that it was on back-order and would be delayed by several weeks. I ordered it at Thanksgiving hoping to have it my Christmas, but ok, these things happen. But Christmas came and went, no table. Then New Years, Valentines Day, Ground Hog day, huge family party, St. Patrick's Day. You get the picture. Note, the site and company's recorded message when you call touts "the fastest delivery in the business."
With each delay, I got a nice e-mail from a lovely and very apologetic sales rep., Kali, who was clearly embarrassed. Finally after the fourth missed delivery date, I cancelled the order. I then got a call from the company's President apologizing and promising delivery by the end of May. I said "ok." I really wanted the table, it looked so pretty in the picture. To be fair, they knocked a hundred off the price and offered me free "white glove" delivery for my trouble. With that, the delivery guys would bring it into the house, set it up and take away the packaging, this will matter later.
The end of May came and went, still no table. However it finally arrived on June 10. I was excited to come home from work and see what I had waited for. Unfortunately it looked nothing like the picture. In the glossy web-site photos it was all inlaid wood and rich finishes. In person it looked like cheap
But these things happen, disappointing but no problem, I'll return it. I contact the company and get a form e-mail saying that to return it, I must: 1) put it back in the original packaging 2) arrange for my own furniture mover to get across the country, 3) pay return shipping and 4) suffer a 20% restocking fee. Of all of these, it is the packaging / arrange your own shipping that sent me over the edge. Their people took the packaging! I have no early idea how to economically package and move a large dining room table across the country. I suspect they know and rely on both these facts. Most people probably give up at this point. After most consumers do the math of the cost of shipping furniture at retail rates, the 20% return fee and paying for commercial furniture packing, it is cheaper to keep it than return it. Awwggg!
This report was posted on Ripoff Report on 06/11/2010 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/great-priced-furniture/internet/great-priced-furniture-six-months-wait-for-a-table-horrible-when-it-arrived-almost-im-613221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
same experience
AUTHOR: os - (United States of America)
SUBMITTED: Friday, May 13, 2011
I've also dealt with this company including Kali and president of the company calling. We received our order 6months after the order was placed. Mulitiple times of pushing back the back order/delivery dates. Will never buy from the again. period. Do not understand how a company like this can receive a A+ rating from BBB.
#1 UPDATE Employee
Great Priced Furniture - Responce to consumer
AUTHOR: Customer Service Manager - (United States of America)
SUBMITTED: Monday, June 14, 2010
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