GreatFurnitureDeals.com Five Star Source No invoice, misleading production status, attempt to collect more money via delivery, no communication unless I initiate it. Denver Colorado

Please read the many HORRIBLE online reviews for GreatFurnitureDeal (GFD) before you purchase. There are some positive reviews. Why? Well, I just made note of SEVEN (7) 5-star reviews on one review site, ALL from Riverton, UT, 26 miles down the road from the GFD warehouse in Orem, UT. Draw your own conclusions. The 5-star review dates were: 9/28, 10/4, 10/9, 10/23, 11/6, 11/9, 11/14, in case you think I'm making this up. I will make a hard copy of these reviews for my file in case GFD comes after me. That is how little I trust them at this point.

MY PERSONAL EXPERIENCE: Ordered two recliners 9/11/17; Cancelled order and disputed ($2K+) transaction on my credit card 3+ months later on 12/19/17.  Fortunately, I kept an email chain of GFD commitments; suggest you do the same if you are foolish enough to order from them.

ORDERING: The farce begins with GFD saying the confirmation of my order is a number on my PAYPAL charge record. No separate GFD invoice received via email. I have only email comittments of delivery dates, etc. Glad I kept my emails!

PRODUCTION: When you ask for status, Customer Service rep "Katy” tells you anything to get you off GFD’s back, and, in my case, conflicting status, i.e., furniture is ready to ship ... followed by furniture is finishing production. Which is it? Complete and ready to ship -or- still in production??

DELIVERY is more insidious. I FINALLY get a call to schedule delivery, BUT with a little "mistake" in terms: a $350 delivery fee. Website says delivery is free. When I protest this additional charge, “Katy” apologizes (again) and the responsibility for furniture delivery goes from "residential" to "commercial." Black hole. They FINALLY email a delivery date, but never call to establish a delivery "window.” They do not show up on the date promised; I know because I was at home all day. I even volunteered to go pick up the furniture from any warehouse or depot within my city – Denver. No response to that offer.

RETURNS: Now that I am shell-shocked by this experience, I closely read other reviewer experiences of poor quality or damaged furniture that protracts their abysmal experience with GFD.  I cancelled and lodged a dispute with my credit card company BEFORE ALLOWING DELIVERY.

PLEASE do yourself a favor and read the plentiful negative reviews. If something appears to be too good to be true, it IS.