Report: #347438

Complaint Review: Green Dot Prepaid Visa Card - Ready Debit

  • Submitted: Fri, July 04, 2008
  • Updated: Tue, April 03, 2012
  • Reported By: knoxville Tennessee
  • Green Dot Prepaid Visa Card - Ready Debit

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Green Dot has a host company that accepts calls for them and provides customer assistance called Ready Debit. They lock you out of your online account so as to you not being able to log in to view the activity going on with your account. I receive govornment benefits which are direct deposited each month to this account so i try to monitor it regularly for one slip up can cost me dearly. When you call their toll free number for assistance due to not being able to log into your account they charge your account a fee of $2.00 to speak to a represenative to help you with what should be free of charge since it is something created wtihin their own system, however you get charged this fee regardless to what you are callng for. I had no choice to pay the associated fee to speak with someone and the person i spoke with gave me a bogus phone number o call for a so called customer account supervisor and the toll free number was 866-465-1645. After calling the number i find out it has been disconnected. So where does that leave me other than to call back into ready debit and get charged another $2.00 fee just to tell them that the number they provided me with is no good. This company is such a rip off and scam that its unbelieveable and i sincerely hope that someone will investigate them and do something about it like a class action suite to maybe get back the money everyone has been ripped off.

knoxville, Tennessee

This report was posted on Ripoff Report on 07/04/2008 07:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds


AUTHOR: Ann Thompson - (United States of America)

They put a hold on my account for verification.
So I sent my paper work in, my first deposit was from a private freelance job i did, they then tell me they would need the id, social  and proof of address from the person who deposited the funds in my account! Are you serious?! So i have to go ask these people if I can have that information. How embarrassing!  but I got it so I sent that in as well, and yes they closed my account so i have to pay $2.00 every time i call which has added up to eight dollars as of now. Then they did the same think and transferred me to the same line thats playing music, they finally answered after 45 minutes and said they were from Account Now, they then informed me that my account was still being reviewed and some one would contact me soon. So I guess I will call back in the morning, but if they are still giving me the run around, is there anyone here who has got their money back?! And how did you do it?!

Single Mom!!!! Please I cant afford to lose this money!!!
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#2 Consumer Comment

Ready debit is a scam!

AUTHOR: Whatiswithyoupeople - (United States of America)

I filed a complaint as well. I have two family members with a total of $5,500 on ready debit cards that were blocked ending verification. I sent in everything they needed. Including attorney and motorized documentation. This was only a few days ago. I called today and was told they dont handle ready debit anymore, although when you call, it says Ready Debit. They referred me to another number that has no answer, it just connects and plays music. After almost two hours of hold time. Still nothing. I called ready debit back and was told they would look up the account by the card number. She was able to access the account, yet said, they didn't have the account? What!?!? If you no longer service ready debit how do you have access to the account info?
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#3 Consumer Suggestion

ReadyDebit Info - All You Need

AUTHOR: Joe WhistleBlower - (United States of America)

Ready Financial Group is responsible for ReadyDebit. They also have a load of companies that are sponsors of readydebit and complaining to them may light a fire under this companies a*s. They are also in this with the Bancorp Bank so constant contact with them may also help. In addition see their partner list below with a link and Idaho State Attorney General Office

Ready Financial Group offers the READYdebit prepaid Visa card and online check-writing servicean affordable alternative to high-fee checking accounts. In 2006, US banks collected more than $25 billion in bounced-check and overdraft feeshundreds of dollars per household! Our systems are specially designed to prevent overdrafts, allowing us to offer the READYdebit card to virtually anyone, including people with past credit problems that other banks have to turn away. We offer several convenient ways for customers to deposit money. They can use the card everywhere Visa debit cards are accepted worldwide. Of course, all deposits are insured by the FDIC. If you, or someone you know, is tired of paying overdraft fees, check out the READYdebit prepaid Visa card. Visit

For business
We offer a specially-configured Visa gift card, designed for high-response direct-mail campaigns. If your company's direct mail doesn't get at least a 5% response rate, call us at (866) 465-1645

Contact us
Comments, questions, or suggestions? We'd love to hear from you.

phone:   Toll-free (866) 465-1645
US mail:   Ready Financial Group, Inc. - P. O. Box 7554 - Boise, ID 83707-7554

Contact us
Comments, questions, or suggestions? We'd love to hear from you.
phone:   Toll-free (866) 465-1645

US mail:   Ready Financial Group, Inc. - P. O. Box 7554 - Boise, ID 83707-7554

 Here is there info, you will need to file a complaint with the Idaho State Attorney Generals Office at 
700 West Jefferson Street  Boise, ID 83702
(208) 334-2400

This card is issued by MetaBank or The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. and can be used wherever Visa Debit cards are accepted.    The Bancorp Bank; Member FDIC.

Ready Financial Group
Corporate Headquarters
5465 East Terra Linda Way
Nampa, Idaho 83687

United States

Phone: 208-489-1645
Fax: 208-498-2053

Will Tumulty is the Founder of Ready Financial Group, Inc. and serves as its Chief Executive Officer and President. Mr. Tumulty joined Capital One in 1999, working in the telecommunications division before becoming the General Manager of a credit and debit card issuing business line. He served for five years as a Navy SEAL in the US. He graduated from the US Naval Academy. He holds MBA and Master's Degree in Engineering from Stanford

Management Team
Our management team has been together for seven years. Before starting Ready Financial Group in 2006, we worked for Capital One, building and marketing special-purpose credit and debit card products for consumers. Meet the team.

Will Tumulty, President
After graduating from the US Naval Academy and serving five years as a Navy SEAL, Will received an MBA from Stanford, as well as a master's degree in engineering. He joined Capital One in 1999, working in the telecommunications division before becoming the general manager of a credit and debit card issuing business line.

James Haworth, Vice President of Business Development
James studied engineering at the University of Virginia, then worked for ten years on the modernization of the US air traffic control system. At The MITRE Corporation, a federally-funded R&D center, James managed the company's program to create a secure global information network for the US intelligence community. After working in sales for several years and getting a masters degree in operations research, he joined Capital One in 2000, to negotiate the purchase of large portfolios of consumer debts from other banks.

John Magnuson, Vice President of Product Development/Analytics
John studied applied physics at Yale before joining Capital One in 2000. He designed and directed the implementation of Capital One's first prepaid card programs as both a marketing tool and as a financial vehicle for under-banked customer segments. In addition, he was lead analyst for a large credit card portfolio.

Scott Bass, Vice President of Marketing/Operations
Scott studied engineering at Duke before serving five years as a nuclear submarine officer in the Navy. Scott joined Capital One in 1999, managing a wide range of customer acquisition and retention programs for the company.

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#4 Consumer Comment

ReadyDebit is one of the worst companies EVER

AUTHOR: laughitup408 - (United States of America)

I would NOT recommend this company. It SUCKS... When you need a new card, they said 7-10 business days OR I could pay $50 to expedite the shipment. Their customer service informed me they were open late so I called and accepted the $2.00 fee (which is ALSO bull) only to hear by the automated system they were still closed and when I called customer service back, I was charged again AND they didn't remove the first $2.00 customer service fee that I was charged when they were closed. This place is really frustrating, horrible customer service, horrible service in general, i wouldn't recommend using this company.
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#5 Consumer Comment

Green Dot/Ready Debit Card Scam

AUTHOR: Leland - (United States of America)

 I have done some in depth research and have come up with this .... all the numbers that you will get for Ready Financial Group/ Green Dot/ Ready Debit are the same automated ser. I tried this, pretend you are going to load your account with more funds, get online and do the following, go to the website bla bla , you say you bought your load card at walmart or ?,, now you wish to conclude the transaction , direct deposit , at the point where you are about to finalize all you account info will pop up you will then have you account info, bank name , account # , routing/ABA #, the address of the bank . this is your guy this is who knows where your cash went, they got mine and I will get it back or know where it went ... blood out of a turnip ? Do hope this helps someone, I am looking for an attorney on this maybe maybe not , seems people just take what they want and our just us system looks the other way ....... you will have to input the last for digits of your card # and last four of social. which the thieves already have........ oh by the way ......... they will still let you load your account if you wish , just no withdrawls,,,,, what gall ....... if any one knows of an attorney my e-mail is .  Thanks and have a great day . 

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#6 UPDATE Employee

Response from Ready Debit

AUTHOR: Ready Debit Support - (United States of America)

We apologize for any frustration but there is some confusion. Green Dot and Ready Debit are different companies. Ready Debit does not process calls for cardholders who have a Green Dot card. Green Dot processes their own calls.

Ready Debit has many plans available for cardholders. We don't hide our fees. Please review our website or call our 1-800 number (it is not disconnected) and we would be happy to help anyone who has questions.

We are proud of our customer service scores and our business ratings.
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#7 Consumer Suggestion


AUTHOR: evan - (United States of America)

This rebuttal is not a rebuttal at all. It is information to help people who have been ripped off by these scum bag scammers that steal innocent people's money. After reading some of the complaints on your service it just makes me sick! Those scammers. They could make an honest living and have successful companys by simply doing business the way they advertise. There are certainly plenty of people like David B. from Knoxville, TN out there who welcome an opportunity to have a bank account. These vermin cannot be satisfied with doing business in an honest way and make plenty of money honestly, NO!! They are not satisfied with that. Well there is a very simple solution David to getting all your money back. By now you must know what state these people are located in, if not, it's not that hard to find out, what with the information that is available on the Internet. Anyway, once you know what state they are in you contact the ATTORNEY GENERAL'S office of the state they are operating out of, and it's very easy. Just look it up on the Internet and there will be a form on the website of the Attorny General's website, usually there are a bunch of links on the lefthand side of the page and one of them should be a link to: FILE A COMPLAINT. Then just fill out that form with everything that you told THE RIPOFF REPORT. Then they will get to work on your case. Now if enough people who read what I'm saying here do what I said to do, but before you do it you tell these people that you are going to do it and there is a good likelyhood that they will give you your money back right then and there. Why? Because as soon as you say "ATTORNEY GENERAL'S OFFICE" they get scared to death(and death is a good word to describe what should happen to these scum bags)and they will usually give you your money back real fast because again, these vermin scammers, the words that usually scare the hell out of them are: ATTORNEY GENERAL. Good luck and let me know how it works out.
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#8 Consumer Comment

I understand, but....

AUTHOR: Parables - (U.S.A.)

I recently read your complaint about the green dot and ready debit card system....I'm sorry for your trouble, but, please know this....banks have a lot of the same fees AND THEY ARE HIDDEN! I've had a lot of headaches with banks ripping me off with overdraft fees (when money was in my account!).....

You may want to consider using a credit union instead....they were a little harder to come by in the past, but have become easier these days...I have one in addition to a ready debit account, and the fees are minimal at best...when I call, I'm not charged for it, when I want to wire money, I'm not charged...they will put money back into my account if I have unauthorized charges...and go out of their way to help you avoid overdrafts....their interest rates are the lowest as well (as with all credit unions..they always have commercial banks beat).

Good luck to you, and sorry for your trouble.
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