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Report: #1222469

Complaint Review: Greendot Corporation - Pasadena California

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  • Reported By: anonymous9777 — New York New York USA
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  • Greendot Corporation 3465 E. Foothill Blvd Pasadena, California USA

Greendot Corporation Go Bank Bonneville Bank scam out of my IRS TAX REFUND Pasadena California

*UPDATE Employee: Green Dot Corporation Response

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On February 10th 2015 I brought one of your prepaid cards at a local check chasing place. Under your false advertising of get your refund direct deposit into your account and have no hassles and your money available to you right away. No fees and no wait time. I put $20.00 dollars to load the card. I did a transaction at a store on February 13th 2015 for $17.40. On February 20th I again uploaded my card with another $10.00. I used my card at a DVD express box for $2.62 on the same day. These two transaction were not posted on my account until the 23rd of February. On February  23rd 2015 I used the IRS website to find out about my Tax Return Refund and was informed that it had been direct deposited into the account I provided to my Tax Preparer, whom has been doing my taxes for the past 10 years. I provided Mr. Falcon with the direct deposit information provided by your website at Greendot.com.

           

 I then proceed to call your customer service number at 866-795-7597 to verify that the funds had been in fact direct deposited to my account. I used the card that was mailed to my home.This being my legal address that I have used and lived for years and was also the address I have on file with the IRS for a few years now.

 

 The funds were verified by me thru your automated system. I went and used an ATM machine to withdraw funds. The ATM was telling me I had the wrong pin number I called again your customer service number to find out that a block had been placed on my prepaid card. I was told I had to send in a form of ID to get the block remove and that it would take 48 hours. I was given a website to upload the information needed. The website was, greendot.com/verify. I went ad did as I was told on that same day and four days after that consecutively. I also called each time I did it to verify that the documentation was received and every time I would get a different customer service representative that would tell me da different thing each time. I was told that it was a different department that handled that and I could not be transferred and they would get back to me. One of them told me it would take up to 10 days to get back to me. Another told me that in their system it showed that they never received the documentation and that once I did the upload automatically their system picks it up. I was told all sorts of different excuses.

Every time I called I would also ask to be transferred over to a supervisor or manager. I was told that they had to put in a request and that it would take 24-48 hours for a manager to call me back. I did not hear back from a manager until Abril 6, 2015. Almost 2 months later. Your company didn’t even have the audacity to call me and tell me my account had been closed all together as of February 26, 2015. I found out because I called to get a status on my account since it had been 4 days and still no call back and no action had been taken by your company. Your customer service line would not even give me the option to speak with a live customer service representative, it just kept automatically hanging up on me.

In order for me to get a life customer service representative was to use my fiancé’s card. None of your representative was able to even give me a reason on why my account was closed. All they kept on saying was someone will call you back and again no one did until Abril 6, 2015. I then called the IRS to explain the situation they told me the only they can do was to wait until your company Greendot Corporation returned the funds back to them and then they could mail me a check to my home address.The IRS Representative told me he would make a note of it but in the meantime I could call your company Greendot and tell you to please send back the funds to the IRS. I could you another wave of multiple times with no success just to hear that someone is working on it and that I would get a call back. My Tax preparer also placed multiple calls with me on line to your customer service number to hear that your company need an approval from the IRS to get their funds back technically. We call the IRS on March 27th, 2015 and they told us that was not true and that they had never heard of such a thing and to call them again and tell them to wire the funds back to them, the IRS. I called Greendot and was told the wire transfer was schedule for March 28, 2015.

 

I received a called from a customer service representative from your company on Abril 6, 2015 by the name of Mark. He informed me that the wire transfer was schedule and it would be a matter of 1 to 2 business days. Today is Abril 14, 2015 again after Abril 6, 2015 I have made a multitude of phone calls, emails and chats to your company with no success. Nothing has been done. Last weeks on Abril 7th 2015, I was told along with my tax preparer that the IRS had to send over a letter of Indemnity and that the IRS was aware of the situation and what was going on. On Abril 13, 2015 I personally went to my local IRS office. They told me that your company never contacted them and that due to my call on March 27th 2015, the IRS sent over the wiring instructions for you to send back the funds to the IRS. They also stated they never heard of them having to send over an Indemnity letter to your company.

 

Therefore I have to say I am very disgusted and frustrated by your lack of customer service. Your lack of efficiency and service has caused my family and I a great deal of hardships and distress. We want you to please send the funds back to the IRS. As per the IRS you have what you need to send back funds to them. I have not been asking you to send funds to me.

Gregory

New York, NY

This report was posted on Ripoff Report on 04/14/2015 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/greendot-corporation/pasadena-california-91107/greendot-corporation-go-bank-bonneville-bank-scam-out-of-my-irs-tax-refund-pasadena-cali-1222469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

POSTED: Wednesday, April 15, 2015

Green Dot works hard to protect innocent taxpayers from fraud during tax season. So, we’ll sometimes need to verify additional info with you – after this, we move quickly so you can use your card again. If you have a specific question about your card, please email Customer.Advocacy@greendot.com. When emailing, please include your full name, phone number and ticket number if you were provided one. We will review and contact you to help with the block.

Green Dot

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