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Report: #1083264

Complaint Review: Greenway Express Texas - Houston Texas

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  • Reported By: Mario — Centennial Colorado
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  • Greenway Express Texas Houston, Texas USA

Greenway Express Texas Complete Ripoff Houston Texas

*Consumer Comment: wish i would have known

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 THis company started offering the sky to get our business (Oscar), but after a late arrival and with a rental truck, I knew but never expected all of the problems we would find.   The pickup although late it was ok on the first day, the owner at least that is what he told me (Jacob) said that they were given us a 1st class service,  at least that is what I expected,  they loaded the truck but left several items and they came a day later to pick them up, little that I knew that those items would never reach Denver.  

When the truck arrived (on fathers day)they showed up with only 2 persons, one of them with back problems, I had to do part of the unloading, and paid for it.   the forced me to pay upfront with cash over $2000 or they would walk out with my items..  like everyone has that kind of money around,  this was never discussed during the negotiations.   Several boxes were broken, several boxes were missing, itimes and furniture were broken,  our sofa and couch were a mess (grease stains).  

After contacting them they sent me to CSI another fraudulent company that is suppose to let them know how much to pay the customer, it has been over 3 months of the claim and there is no one to answer a phone or to respond an email. 

Additional to these problems Greenway Express Texas charged me for 1950 cubic feet of space on their truck but the truck capacity is 1720 cubic feet,  so my question is how you can charge me for more space than a truck can hold,  also waiting and answer and a refund for nothing even thought they told me that they would refund any money for space not used in the truck.. 

I have tried to contact Greenway but good luck with someone actually answering the phone or calling you back..  I went thru BBB and their answer was to go to court to see if I could win (Tony).   

DO NOT HIRE THIS COMPANY UNDER ANY REASONS...  do your homework and pay a little extra,  make sure that the company you hire at least is part of BBB.    Im sure I regret hiring Greenway Express.. wrong choice.

This report was posted on Ripoff Report on 09/10/2013 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/greenway-express-texas/houston-texas/greenway-express-texas-complete-ripoff-houston-texas-1083264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

wish i would have known

AUTHOR: Bobby O. - ()

POSTED: Friday, November 14, 2014

 I have recently used this company to do a move from Nebraska to California. we went through a 3rd party broker service to book this job. We have had nothing but problems since DAY 1!! Driver was late to pick up our items. Upon arrival, I was told that if the actual weight of my items were less than the quote I would pay less. therefore I would need to follow the truck back to the scale after it was loaded to weigh out. I was also told that if I helped load the truck it would reflect on my bill, so I spent 10 HOURS HELPING LOAD with a bad back, then followed the truck 2 cities away to the scale to weigh out. after weighing out our actual weight was 3900 lbs. our estimate was for 5207 lbs. I was then told by the driver that I would have to pay for the full 5207 lbs. because "that's the company minimum" After arguing with him for 30 minutes I began writing the check. He then informs me I need to make the check out to his personal name rather than a company name and demands I make the check for $2200 rather than the $1100 agreed upon with the company on the phone earlier in the day. I write the check for $1100 and send him on his way. Delivery was suppose to be 10-14 days. I called 13 days later to get an update and was informed my items were in California, however nobody could tell me where or how far out. So I called the next day and was told my items were in a warehouse storage in Texas, without my knowledge or permission. I was told by the man who said he was the owner of the company that he would personally call me in the morning as he is loading the truck with my items. I waited for that call for 2 days. I was then told my items were in the semi truck still in Texas. I called the "owner" and was rudely hung up on numerous times by him and his office staff. today is the 26th day I have been waiting on our items to reach California. I asked for the remaining balance to be taken care of by the company since I have had to deal with so much B.S. and was laughed at. I informed the "owner" he had 2 options, 1 being to have my items to my delivery place by tomorrow as expected, or 2, have his driver take my items to fed ex, pay for overnight shipping at their expense and refund my money. I was told I will not disrespect their company and again hung up on. Now when I call the "owner" and all office phones they refuse to answer the phones and I know they have caller id. I was called by the "driver", who apparently is from yet another company, and told that the items would not arrive until next Monday. i am beyond irritated with this company and have sought out an attorney. I truly hope something is done about this company, they are robbing people of their money and dignity. I would love to get with some other people with the same problems and start a suit against them. Hopefully when my items are delivered they are all there and not broken, however after reading so many reviews on this company i doubt that will be the case. Bobby O.

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