Greenway Van Lines Threatened by Thieves Dania, Florida

This customer had additional items, we provide this customer with a binding not to exceed quote base on the inventory that was provided to us by the customer, when we got there this customer had items that she did not provide to the sales team, the foreman then advised the customer that we can work of the items that was provided on the inventory to keep the price at $1145. This customer had her mom do the inventory for her so you can see why there may be some discretion on the inventory. The customer also had additional packing which was advise to her mother by her sales agent that it will be additional for the movers. The customer mother advise the sales agent that her daughter will have everything packed.  When the movers arrived her TV was not packed as advised by her mother that it will be packed, the movers gave a price of $50 to pack the TV for her which is the standard packing material price for professional crating of the TV. The movers spend hours at the customer location trying to assist her and explain to the customer that if you go beyond then what on the inventory that it will be additional to ship out those items. As per our contract customer has agreed to pay all cancelation fees and time spend at the location, even the local authorities that the customer send to our office agreed with us stating that if she canceled she is responsible for all cancelation fees as per our terms in condition. Customer was charged $450 cancelation fee, 2 hours waiting time at $175 an hour, and $400 transit fee because the movers went to her house for the pickup and she decided to cancel the whole move because she wanted to have the movers move the additional items free of charge and wrap her TV free of charge. We also provide our contract for the customer to review before reserving the move with us on the quote, and on our website http://www.greenwayvanlines.com/terms.htm this information is location on section 5 of our terms and conditions.

Section  5   Forms of Payment / Terms / Cancellation fees:    A $200.00 deposit is required at the time of reserving, and may be paid by valid major credit card as a convenience, upon receipt of a completed credit card/payment authorization. On or before the pickup 50% of the total is required to be paid in cash, certified bank check, or postal money order. Payments by other methods will be considered a deviation of the contract and subject customer to additional fees costs. On or before the delivery, and prior to the unloading, the balance must be paid in the form of cash, certified bank check, or postal money order.  All charges will be based upon actual weight or volume {as per contracted terms} and services provided subject to 49 U.S.C. Section 375.407. All charges for a binding estimate are due in full prior to the unloading of the shipment at delivery. All non-binding estimates are subject to the 110% rule, a provision of the 1038 Tariff on which all of our charges are based. Should any additional services be requested on an non-binding estimate, all charges will be billed after a 30-day deferment. All cancellations shall be subject to the terms and conditions as contained within our payment authorization paperwork/ Order for Service. Minimum cancellation fee will be $450 prior to pickup or a calculation of the actual time spent and materials used and is due and payable prior to