Complaint Review: Groupo Vidanta Vida Life Groupo Mayan Vacation Resort
- Groupo Vidanta Vida Life Groupo Mayan Vacation Resort
Av. Paseo de las Moras
- Phone: 52-322-226-9491
- Category: Public Relations
Groupo Vidanta Vida Life Groupo Mayan Vacation Resort Grand Mayan VacationMayan Group Groupo VidantaCKBE Vida Vacations Promised Gift to listen to 90 minute presentation, stayed seven hours, Gift denied upon redemption in the United States Nuevo Vallarta, Mexico
*Consumer Comment: Reply
*Author of original report: Grand Mayan Corporation and Chris at ETTSI Travel Corrected the Problem and they came up with a reasonable solution
*Author of original report: This is to inform anyone interested in this complaint what occurred after i wrote this complaint
*UPDATE Employee ..inside information: Reach out to us!
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Grand Mayan Nuevo Vallarta gift representatives Jackie, Nananci Martinez and Matt delibertly tricked me. On 9/3/15 I attend a 90 minute sales presentation that lasted 6 hours. At the end of the double talk first half presentation given by a South Africian male sales representative ended up very rude and nasty.
While sidning out and obtaining my airline ticket gift, I learned I had to redeem the certificate, for the airline tickets with a company out of Daytona, Florida named ETTSI Executive Tour and Travel.
I did everything the instrctions told me to do. Severaldays later ETTSI sends me the certificate coupon back stating they could not honor the certificates because it was past 30 days and I could not redeem mulitole certificates.
On the letter there was no telephone contact number just a P.O.Box in Daytona, Florida.
Before leaving I requested a business card from Matt but he wrote his direct phone number down 52-322-226-9491 and Nananaci Martinez just wrote her name. A lady by the name of Jackie wrote an email firstname.lastname@example.org down and I used the email to contact Matt, Jackie and Nananci Martinez but I have yet to receive a response.
According to Exectutive Tours and Travel ETTSI the certificate is invalid and cannot be redeemed. They advised me to contact the company who issued the certificate for a new one.
I sent the travel certificates off to ETTSI 12 days after my visit to Puerto Vallarta, Mexico and it was returned to me by October 5, 2015.
Just so it is clear the date on the certificate stated 3/9/15 instead of 9/3/15. In Mexico the date is written day/month/year. Whereas in America the date is written month/day/year. ETTSI should no how the date is wrtten on the certificates. It is a game they play to keep from honoring their agreement. I have airline tickets to show I was there in September 2015.
I tried to upload the letter of decline but it wouldn't upload
This report was posted on Ripoff Report on 10/05/2015 10:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/groupo-vidanta-vida-life-groupo-mayan-vacation-resort/nuevo-vallarta/groupo-vidanta-vida-life-groupo-mayan-vacation-resort-grand-mayan-vacationmayan-group-gr-1259396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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