Report: #1380176

Complaint Review: Grubhub

  • Submitted: Tue, June 20, 2017
  • Updated: Tue, June 20, 2017
  • Reported By: aiazeen — Portland Oregon USA
  • Grubhub

    Nationwide
    USA

Grubhub The whole point of their food delivery service is to make things more convenient for the customer. Attempted to order a sandwich on the phone app. Even though I had entered in all my address data and driving instructions before, I had to re-enter. The det Grubhub has poor customer service and will waste your time and money Nationwide

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Took 2 times and 10 added minutes to enter in driving directions for a delivery person - they never took - just kept getting an error message -called customer service-they just wanted me to wait for the driver and navigate him through -the whole point of the service is convenience - after getting horrible and rude service from a call center agent, hung up and called back a 2nd time to speak to a supervisor - no better - just got a "sorry - we'll look into it." I canceled the order - that's 45 minutes of wasted time - should have checked to see all the other complaints against these guys - don't waste your time - they are an absolute JOKE of a business. 

This report was posted on Ripoff Report on 06/20/2017 12:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/grubhub/nationwide/grubhub-the-whole-point-of-their-food-delivery-service-is-to-make-things-more-convenient-1380176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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