GSuite misleading, error, forgiveness, Internet

Hello GSuite

About 3 weeks ago, I was asked by a client to add 4 new emails to a web domain that is set up on SquareSpace.  Of course I did a bit of research and found that SquareSpace offered this free for the first year. 

I went ahead and set it up, and used my credit card as it told me I need this to proceed.

First email, set up, no problem.  Then it was on to set up others. 

Suddenly, I find charges on my credit card for $150 which I was not aware I was doing.

I thought, this first year applies to any email with same domain.  I was wrong.

I wanted to talk to someone about a refund.  Only to be told there are no refunds.

This is where I lose all respect for your GSuite.  What kind of company does not offer a refund to someone that made a mistake in purchase.  Its not like I will ever use the service, and personally have no need for.  The client has also stated that they are not interested, especially at that price tag.

I have deleted the account.  I no longer want any reminder of the rip-off I have experienced with GSuite.  I can understand if I did this intentionally and was trying to create some problem, but I seriously made a mistake and had no idea what I was doing. I can also understand no refund if I used it and found it was not for me.  However, these were not the case.  I feel I was mislead from the get go. 

So what kind of company does this to their potential customers.  You have lost me as a customer for life, and I can assure you I will deter any future clients from purchasing your service.  Already, I have convinced 2 clients to not get involved with GSuite, and the current client in question has agreed to terminate his current GSuite account.  I will find another provider, even if it costs more.

I am a freelance designer, and I work on the basis of honesty, and affordability of website and graphic design.  I take responsibility for my errors, and offer refunds when a client is not happy.  This is not something I feel I can say for GSuite.  My client did not pay the $150 in error purchase, I assured them that I would eat the cost.  But here is a multi million dollar company such as Gsuite, sucking $150 US out of me, yet, I live paycheck to paycheck. 

I will continue on my anti GSuite boycott, as I currently have no reason to think this company is on the clients side.  Go ahead, make your profits, even if it means making money off human error.  Sounds like a used car salesman or a porn site.  Pathetic.

Thank you – Alex Bourgeau

info@thefrontporch.com (no longer active, my email is spellbound@gmail.com)