guarantee trust life box 1144 difficulty with claim service glenview Illinois

Have a medical policy that covers payouts for hospital stays.  I have been paying $25.50 oer month for 3.5 years.

I recently had a brief hospital stay and asked them what to do to submit a claim.  I got the right hospital bill that they reqired- Faxed it along with policy number, name etc.  They asked for 48 hours to check if the claim was receive.  It's been 96 hours.  I have a receipt showing that the fax was received.  The claim the never got it.  I asked if the coul check their fax log.  They said that didn"t matter.  Sent it again today and called and they evidently don't work on Friday afternoon.

I think this company has very poor service.  An insurance conpany is only as good as their claims service and this one is very questionable.  I am considering dropping this company if they don't take care of this next week.