Complaint Review: Guardian Dental Insurance - Nationwide
- Guardian Dental Insurance Nationwide USA
- Phone: 1-866-569-9900
- Web: https://mydental.guardianlife.com/
- Category: Dental Services
Guardian Dental Insurance Managed Dental Did not include my wife but charged premium. Also multiple and inconsitent amount charged to my credit card Chicago Nationwide
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have enrolled for dental insurance for my family through marketplace which includes me, my wife and my 02 children.
My wife had a tooth ache on Jan 29th 2016 and I was trying to book appointment with the dentist. However, I realized that my Wife’s name was not in eligibility list.
I called Guardian and they confirmed that my wife’s name was not in the list and they suggested me to talk to market place.
I called marketplace and they confirmed that my wife is enrolled and they have sent the documents to Guardian. However, Guardian told me that I cannot use the insurance for my wife until they add my wife to insurance.
I had to make several calls to request them to fix. I never received any communication and follow up
Finally on Mar 29th, when I logged into the portal, I saw my wife’s name added and premium was charged w.e.f 1/1/2016.
In May 2016, I found that they overcharged my credit card where I had to request them to cancel my policy and refund my entire premium as I was not able to use insurance for my family when needed.
However, till date I have not received any communication from Guardian.
This report was posted on Ripoff Report on 05/18/2016 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/guardian-dental-insurance/nationwide/guardian-dental-insurance-managed-dental-did-not-include-my-wife-but-charged-premium-als-1306311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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