Gundlach Plumbing & Heating Co. Drastically Overcharge. They will not honor an agreement they make over the phone. Richmond Virginia

Lack of knowledge of HVAC equipment systems operations, parts replacement and no regular professional service maintenance can create costly repairs to restore HVAC systems back to good working order. Our customer was only charged for the repair that corrected the malfunction in his system.

Mr. Jones, President of Gundlach Plb & Htg Company,did not speak directly to this customer, he did return the phone call and left a message for the customer.

K Edwards

HVAC Technical Specialist

After completing any work, the technicians will make small talk or sit in your driveway until the time they've spent there crosses an hour mark so they can bill you for the additional hour. I've seen this twice now. I've actually gotten a bill for three hours of labor when the guy was in my house for 42 minutes. Yes, I timed him. Apparently they also charge you an additional amount of labor hours for driving time rounded up to the nearest hour. It's just despicable. I understand companies need to make money, but I am absolutely speechless with the way this company does business.

After completing any work, the technicians will make small talk or sit in your driveway until the time they've spent there crosses an hour mark so they can bill you for the additional hour. I've seen this twice now. I've actually gotten a bill for three hours of labor when the guy was in my house for 42 minutes. Yes, I timed him. Apparently they also charge you an additional amount of labor hours for driving time rounded up to the nearest hour. It's just despicable. I understand companies need to make money, but I am absolutely speechless with the way this company does business.

After completing any work, the technicians will make small talk or sit in your driveway until the time they've spent there crosses an hour mark so they can bill you for the additional hour. I've seen this twice now. I've actually gotten a bill for three hours of labor when the guy was in my house for 42 minutes. Yes, I timed him. Apparently they also charge you an additional amount of labor hours for driving time rounded up to the nearest hour. It's just despicable. I understand companies need to make money, but I am absolutely speechless with the way this company does business.

After completing any work, the technicians will make small talk or sit in your driveway until the time they've spent there crosses an hour mark so they can bill you for the additional hour. I've seen this twice now. I've actually gotten a bill for three hours of labor when the guy was in my house for 42 minutes. Yes, I timed him. Apparently they also charge you an additional amount of labor hours for driving time rounded up to the nearest hour. It's just despicable. I understand companies need to make money, but I am absolutely speechless with the way this company does business.