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Report: #1385961

Complaint Review: Gundry MD - Internet

  • Submitted:
  • Updated:
  • Reported By: DMR — Boca Raton Florida USA
  • Gundry MD Internet USA

Gundry MD Gundry MD VIP membership; Vital Reds VIP Membership / 90 day return policy Beverly Hills, California

*UPDATE Employee: Re: Gundry MD VIP Membership Review

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I signed up for Gundry MD's VIP discount program on December 26th, 2016.  My initial order was for Vital Reds, Primal Plants and Prebio Thrive. All dietary supplements. By the end of January it became obvious that my digestive system could not tolerate these products. I reached out by email and phone and was told my auto shipments would be suspended until May and we could revisit the issue at that time. By the end of May it was obvious that these were not going to work for me so my "VIP" membership and auto shipments were cancelled. However, what was not explained to me was the fact that 3 out of the 4 unopened containers of product would not be returnable for a refund as May was past the 90 day return period. I will state that my last auto shipment of Vital Reds is being returned for an authorized refund - that is if I am to believe what I was just "told" in their online chat.  However, at no time was I made aware that I would not be able to return 1 container each of Vital Reds, Primal Plants and Prebio Thrive which represent $160.00 of wasted money.  Although I appreciate the fact that the company tried to work with me regarding my inability to tolerate this product, I do not appreciate the fact that when I was initially offered a "suspended" auto shipment, that no mention was made of the fact that I needed to return what I had on hand, ASAP, if I intended to receive a refund to my credit card. These products may be very good for some, but the "VIP" membership that supposedly saves consumers money - based on my experience - is a rip-off.

This report was posted on Ripoff Report on 07/16/2017 03:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gundry-md/internet/gundry-md-gundry-md-vip-membership-vital-reds-vip-membership-90-day-return-policy-beve-1385961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Re: Gundry MD VIP Membership Review

AUTHOR: Gundry MD - (USA)

POSTED: Monday, July 31, 2017

Hello DMR, my name is Aria Goodman and I am the Customer Advocate here at Gundry MD. First and formost, I want to offer my sinceriest apology for any inconvenience we caused you. I can completely understand your frustration with trying to get a full refund. 

Per our Money Back Guarantee, to recieve a full refund product containers must be returned to us within the 90 day period. We always stand by our money back guarantee, no matter what. I apologize if the agent you spoke with failed to mention to you that May was 5 months out of your original order date, and would not qualify for our 90 day guarantee. You can find more indepth information about the Gundry MD money back guarantee on our website's Terms and Conditions: http://gundrymd.com/terms/ 

Regardless of our Money Back Guarantee, I would like to personally ensure that you recieve your full refund, no matter when your original order was placed. Please send me an email at aria@gundrymd.com and I will go ahead and take care of this for you. 

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