Complaint Review: Gurnee Vw Oldsmobile Hundai Bob Rohrman Mark Strege - Gurnee Park City Waukegan Illinois
- Gurnee Vw Oldsmobile Hundai Bob Rohrman Mark Strege 100 Old Skokie Road Gurnee Park City Waukegan, Illinois U.S.A.
- Phone: 847-2491300
- Category: Auto Dealers
Gurnee Vw Oldsmobile Hundai Bob Rohrman Mark Strege Service Manager Is Scam the waranty you are buying is a ripoff, the ccc is owned by the dealers and is designed not to pay the customer but to put in the pocket of bob rohrman or mark Gurnee Park City Waukegan Illinois
*Consumer Suggestion: i have gone threw this also, mark does not respond
*UPDATE EX-employee responds: truth to the ccc acusation
If you know how the warranty process works you will understand it better.
The car is first brought into service where the service manager (mark s.) inspects the car. The major problems are then addresed and repaired is sales pays for it. a repair order is generated and is on file with service in their adp system which is avalible for all to see. and these things dont get lost in the system, dont belive that cus i am very familiar with the abp system and it is very good at storing information. this is where the inspection for the car will be on record. once everything is repaired the car may be certified for a extended warranty.
But the rohrman dealerships will not allow you to buy anything but their own. CCC. The problem with that is that when you purchase the warranty you put money into bobs pocket. the money goes in a pool and should then be used to repair your car when it brakes, but if the same person is colecting and having to pay out than it is not in their best intrest since the money is coming out of the same pocket.
Ask mark s. about this. he may get a bit uptight when he hears that you know this but thats just him. And do yourself a favor, dont ever deal with him on monday or in the mornings, he will be in a very bad mood with a bad headache usualy from the night before. This whole warrant is a rip off. they will make every excuse not to fix your car and blame you for not performing maintenance or something like this to get away from having to pay for fixin g it.
Stay away from the rohrman stores, their ccc warranty and the service department of the gurnee store, the manager is a very unresonable person to deal with as i have experienced in the first place. i have found all of this out from a former emploee of the auto group who was very reluctant to say this. But he mentioned all the kickbacks that john h. gets, and his drunken managers are bad news. Take your car to different dealers if you have this warranty, they will fix it right, since there is no conflict of intrest there. dont deal with these scam artists, they dont car about you, just their numbers at the end of the month when they sit down, and fixing your car under this warranty brings these #'s down.
*scanner* x customer
grays lake, Illinois
This report was posted on Ripoff Report on 10/12/2003 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gurnee-vw-oldsmobile-hundai-bob-rohrman-mark-strege/gurnee-park-city-waukegan-illinois-60053/gurnee-vw-oldsmobile-hundai-bob-rohrman-mark-strege-service-manager-is-scam-the-waranty-yo-68888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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