Report: #1431241

Complaint Review: Gutter Shutter (Cincinnati) - West Chester Ohio

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  • Reported By: Gregg — Cincinnati Ohio United States
  • Author Confirmed What's this?
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  • Gutter Shutter (Cincinnati) 11820 Kemper Springs Dr, Cincinnati, OH West Chester, Ohio United States

Gutter Shutter (Cincinnati) Customer Service - no such thing! West Chester Ohio

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On the wettest day of the year, the newly-installed gutter pulled away from the house! When I called the service number, it went to voice mail. I went to the Cincinnati Home and Garden Show, which happened to be the same weekend, and spoke directly to the sales person who put me in touch with the CEO, Shannon Turner. She simply did not care that the problem had occurred, told me she would have someone "look into it" on Monday, two rainy days later.

On Monday, I was called by Jim, the service manager. (I had had one earlier problem with the installation and it took 4-5 calls to voicemail before I reached an office staffer who told me he was in the office and available...apparently just not responding to calls.) Jim did assure me that a guy would come out and look at my problem. However, he simply does not care that the the problem occurred at all and has no interest in improving customer support. I recommend you look for another product. This one is a costly, frustrating headache.

This report was posted on Ripoff Report on 02/26/2018 07:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gutter-shutter-cincinnati/west-chester-ohio-45240/gutter-shutter-cincinnati-customer-service-no-such-thing-west-chester-ohio-1431241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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