Report: #1403702

Complaint Review: GXi Outdoor Power - Gordon Jackson

  • Submitted: Mon, October 02, 2017
  • Updated: Mon, October 02, 2017
  • Reported By: Mowed — Shenandoah Junction West Virginia USA
  • GXi Outdoor Power - Gordon Jackson
    7868 Highway #70 Bus, Suite C
    Clayton, North Carolina

GXi Outdoor Power - Gordon Jackson GXi Outdoor Power,LLC Sold me a broken mower as a "refurbished" machine that didn't last 30 minutes Clayton North Carolina

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I unfortunately put my trust in my fellow man in October 2-16 and purchased a mower off of Ebay from GXi Outdoor Power so that I could mow my lawn.  The mower was delivered, sort of, it was delivered to a shipping hub where I had to go pick it up, on December 17, 2016. 

The first time I pulled the mower out to use it on the lawn was the very beginning of April, 2017.  Just about 30 minutes into the lawn, a belt from the right hydro shredded and broke.  The right pump would not work so the mower would only turn left.  It was not working all that well before the belt broke.

GXi told me of a repair shop near by that would do the work, all I had to do was drop the mower off.  I dropped the mower off the 2nd week of April 2017 at the service center that GXi told me to go to.  That service center did not test any part of the mower, all they did was replace the belt that broke, and it took 8 weeks. 

I picked the mower up and tried to use it, this time it lasted about an hour before the right pump stopped working.  The left pump started to work poorly but since it was the only pump working it was hard to tell.  I talked to GXi again and took it to another service center to get it looked at. 

Since the 2nd service center had worked with GXi before, they refused to do the work for the warranty since GXi only reimburses them for about 25% of the time they actually spend working on the mowers. After 3 weeks of trying to convice the service center to perform the work, I had to go get the mower and take it to another service center. 

At this point in time, I am on my third customer service representative, obviously GXi cannot keep those employees, from what I experienced, it is a lack of quality they sell and the poor CSRs have to try and make the unhappy customers happy. 

GXi told me about another service center so I took it to the third service center.  When Kristina was my CSR, the last three phone calls she made to me (one per week at a minimum), she told me that the service center had performed the necessary tests on both the right and left hydros (pumps) and need to send them back to GXi. 

Today I spoke to another CSR, since Kristina is no longer there, who said the service center said that they drove my mower and it was fine.  I just spoke to the service center and that is NOT what he told GXi.  What he told them was that there is a problem with the right side hydro and the left side is making such a bad noise it will probably break very soon.

GXi said that the loud noise on the left side was "normal operating noises".  I guess if you sell pieces of crap, that would be a good answer.  The service center does not want to send the hydros back to GXi because he is afraid that GXi will send the broken hydros back him, not new ones to replace the old ones.

GXi seems to have a history of selling pieces of crap online.  I wish there was a lemon law for zero turn mowers so I would have some recourse, but there is not.  I will never buy GXi ever again and I hope to spread the word as far and wide as I can to make sure no one else spends $3200 on a lie.

My mower was not refurbished as it was advertised.  It was used and abused with the counter reset to zero to falsely represent a refurbished mower. 

GXi = dishonest people and bad business!!!

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