Haier American How to get customer service NEW YORK , New York

We bought a Haier refrigerator in May 2009.  By May 2010, we'd already had the service people out 3-4 times.  By July 30, 2010, the service people declared the compressor unrepairable (the temp inside the fridge and freezer would fluctuate between 60+ and -06, which means we lost a lot of food) and told us that Haier agreed to give us a new fridge.  I called the number given, with my "ticket number".  They told to me to send a copy of my receipt.  After not hearing anything, after 3 weeks, I called them.  They told me that the receipt was not legible. (They couldn't have called and told me this???)  So, I faxed a new copy of the receipt and they confirmed that they received it.   After not hearing a thing for 2 more weeks, I called and was told that they would "look into it".  By this time, I learned to call every other day.  About a week later, I was told that they did not have this model anymore, but that they would give me a check for 80% of what we paid.  I told them that this was unacceptable, as the deal was that they would pick up the old fridge and drop off a new one.  I told them I would accept a comparable model.  They said they would check and would know in 3 days.  I called back in 3 days and they said that there was not a comparable model and offered the check for 80%.  I explained that taking 20% off was not acceptable, because the "deal" was, that we would get a NEW fridge---not one that was 20% used.  At this point, I asked for the number to "corporate" (whom they kept referring to whenever they offered anything).  They said they handled everything there.  THAT is when I called an attorney friend and found rip off report.com 

After finding the "corporate" number on ripoffreport.com, I called and explained the situation and told him that the warranty says it will "repair or replace", not give 20% less for usage.    "Travis" did some checking--put me on hold for ten minutes--and came back and offered 100% of what we paid.  They would not refund our state tax, but we are working with the store on that.  I told him I would check with my attorney and call back.  My attorney told me to "get it in writing", so if they tried to take 20% off, we would have recourse.  Of course, they will not give us the check until they get the fridge back and then it will take up to 45 DAYS!!!!!  Luckily, we have a "garage fridge", but if we don't want to put another grand on our credit card we could go til Christmas before having a new fridge! 

Do NOT call the "call center"--they have to check everything with "corporate", so call the corporate number  1-800-461-8890.