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Report: #1312881

Complaint Review: Hakima Webb from Sprint Pcs - Irving Texas

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  • Reported By: Omar — La porte Texas USA
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  • Hakima Webb from Sprint Pcs Irving , Texas USA

Hakima Webb from Sprint Pcs Demanded I do not enter my local sprint store, marked my account as fraud, terminated my account Irving & Houston Texas

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 I received a call from Ms. Webb two months ago complaining that I stop requesting unlocks to customer service at (611). Or she would cut ties with me cancelling my account. I cooperated with her terms . I went to the sprint store to activate my iPhone 6 Plus (fully paid/non contract) and got it activated. The phone wasn't working properly and and I got the sales rep to reactivated my old phone. The next day I got the phone repaired and decided, to sell the phone to my best friend, i went to the sprint store with him, they took the iPhone to the back for several minutes then the store manager walked up to us saying the phone can't be activated because it was on a fraudulent account previously . I told him to explain. To me because I had it working on my line the day before.

The manager got an attitude and told me I'm lucky that he handed the phone back to my friend because by sprint policies he's supposed to keep the phone. And requested me to leave when I demanded to speak to me about the status of my account. I went next door for food and spent 30 min with customer care, walked back in the store to explain to the manager , and the manager told the costumer service that he will not activate the phone for me and left it at that. The store manager told me to get it activated over the phone because he will not do it for me. I spoke to the customer service rep on the phone and told him to note my account and the phone to be used able and clear for another account, I left and went to a different sprint store where they activated it on my friend's account.

Today I received a call from ms. Webb telling me she's going to cancel my account in 15 days because I went against sprint policies. I tried explaining that I didn't get any unlocks as she demanded , she said she doesn't like the activity in my account because I changed ESN's(Phones) on my account, I told her I cooperated with her previous request and she never mentioned anything about me changing phones (happened only once )on my line to be against policy. Keeping in mind these phones are fully paid and clean. but she didn't justify any further the cancellation on my service. and requested that I do not enter that sprint store on Fairmont in Pasadena Texas again.

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