Complaint Review: Hampton Inn & Suites - Colton California
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- Author Confirmed
- Hampton Inn & Suites 250 N 9th Street Colton, California U.S.A.
- Phone: 909-370.2424
- Web:
- Category: Hotel
Hampton Inn & Suites charged for overnight stay without authorization or warning, ignored refund request Colton California
*Consumer Suggestion: Request fax, e-mail confirmation
*Consumer Suggestion: Request fax, e-mail confirmation
*Consumer Suggestion: Request fax, e-mail confirmation
*Consumer Suggestion: Request fax, e-mail confirmation
Show customers why they should trust your business over your competitors...
Property charged my account for an overnight stay after I cancelled in advance. I never set foot on the property, nor did I stay overnight.
Property manager implied that I never attempted to cancel, thus felt no obligation reverse the charge, whether or not I ever checked-in at this facility.
I requested two things for two weeks by e-mail, fax and letters through the postal service yet neither were provided. I asked that the billed amount be credited to my account or evidence in writing that any such billing would be incurred should I not check in on the assigned day.
Neither action took place.
JT
Sacramento, California
U.S.A.
This report was posted on Ripoff Report on 05/25/2006 08:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hampton-inn-suites/colton-california-92324/hampton-inn-suites-charged-for-overnight-stay-without-authorization-or-warning-ignored-193232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Suggestion
Request fax, e-mail confirmation
AUTHOR: Alma - (U.S.A.)
SUBMITTED: Thursday, May 25, 2006
How did you make your reservation, and how did you cancel it? By phone, on-line?
While there is no absolute sure defense against this kind of problems, but at least with "honest" hotels some paper trail could help.
If you make your reservation on-line, print out everything... NOT only the confirmation, but all the room rate, cancelation info you see during the process.
If you make the reservation on phone, ask for a fax/e-mail confirmation with cancelation rules.
If you cancel on phone, request FAX/e-mail confirmtaion of the cancelation.
IF you do not get the fax/e-mail, a warning, that you sent a copy of your cancelation to your credit card company - to prevent charges could help.
With REAL scumbags? Nothing could help....
Actually there is one way to strike back: go all the forum/web page where you can find feedback about the hotel, and share your bad experience.
Search for : hotel name+review.
And always: come HERE to post a report.
#3 Consumer Suggestion
Request fax, e-mail confirmation
AUTHOR: Alma - (U.S.A.)
SUBMITTED: Thursday, May 25, 2006
How did you make your reservation, and how did you cancel it? By phone, on-line?
While there is no absolute sure defense against this kind of problems, but at least with "honest" hotels some paper trail could help.
If you make your reservation on-line, print out everything... NOT only the confirmation, but all the room rate, cancelation info you see during the process.
If you make the reservation on phone, ask for a fax/e-mail confirmation with cancelation rules.
If you cancel on phone, request FAX/e-mail confirmtaion of the cancelation.
IF you do not get the fax/e-mail, a warning, that you sent a copy of your cancelation to your credit card company - to prevent charges could help.
With REAL scumbags? Nothing could help....
Actually there is one way to strike back: go all the forum/web page where you can find feedback about the hotel, and share your bad experience.
Search for : hotel name+review.
And always: come HERE to post a report.
#2 Consumer Suggestion
Request fax, e-mail confirmation
AUTHOR: Alma - (U.S.A.)
SUBMITTED: Thursday, May 25, 2006
How did you make your reservation, and how did you cancel it? By phone, on-line?
While there is no absolute sure defense against this kind of problems, but at least with "honest" hotels some paper trail could help.
If you make your reservation on-line, print out everything... NOT only the confirmation, but all the room rate, cancelation info you see during the process.
If you make the reservation on phone, ask for a fax/e-mail confirmation with cancelation rules.
If you cancel on phone, request FAX/e-mail confirmtaion of the cancelation.
IF you do not get the fax/e-mail, a warning, that you sent a copy of your cancelation to your credit card company - to prevent charges could help.
With REAL scumbags? Nothing could help....
Actually there is one way to strike back: go all the forum/web page where you can find feedback about the hotel, and share your bad experience.
Search for : hotel name+review.
And always: come HERE to post a report.
#1 Consumer Suggestion
Request fax, e-mail confirmation
AUTHOR: Alma - (U.S.A.)
SUBMITTED: Thursday, May 25, 2006
How did you make your reservation, and how did you cancel it? By phone, on-line?
While there is no absolute sure defense against this kind of problems, but at least with "honest" hotels some paper trail could help.
If you make your reservation on-line, print out everything... NOT only the confirmation, but all the room rate, cancelation info you see during the process.
If you make the reservation on phone, ask for a fax/e-mail confirmation with cancelation rules.
If you cancel on phone, request FAX/e-mail confirmtaion of the cancelation.
IF you do not get the fax/e-mail, a warning, that you sent a copy of your cancelation to your credit card company - to prevent charges could help.
With REAL scumbags? Nothing could help....
Actually there is one way to strike back: go all the forum/web page where you can find feedback about the hotel, and share your bad experience.
Search for : hotel name+review.
And always: come HERE to post a report.
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