Complaint Review: Hamrick Software - Phoenix Arizona
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- Author Confirmed
- Hamrick Software Phoenix, Arizona Phoenix, Arizona United States of America
- Phone:
- Web: http://www.hamrick.com
- Category: Computer Software
Hamrick Software ,Ed Hamrick VueScan Ed Hamrick of Hamrick Software Ripped me off because he had a dispute with my employeer 30 years afo! Phoenix, Arizona
*Consumer Comment: Oh boy it did it again
*Consumer Comment: Glad Ashlee helped
*Consumer Comment: try TWAIN
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I was working on a family project and had to quickly scan a lot of pictures into digital files to put together a slideshow.
After a quick internet search I found a product called VueScan at http://www.hamrick.com/. The site stated that VueScan is an easy-to-use replacement for the software that came with your scanner and supports over 1850 different flatbed scanners, printer/scanners and film scanners.
I purchased the software and when I installed and tried to use it I got the following error message: "No scanners were found connected to your computer, and no raw scan files were found."
I checked http://www.hamrick.com Support page (which consisted only of a one page FAQ) and found in their FAQs that software does not even work with my scanner! This is disappointing as I even listed the type of scanner on their order form. If they don't support my scanner you should not have processed the purchase.
I work for a large Software company and used my work email to write to Ed Hamrick of VueScan explaining the issue requesting a refund. Ed Hamrick of Hamrick Software refused to give me a refund because he said he had a dispute 30 years ago with the company I now work for. In his email he stated in effect that he was happy to have the opportunity to rip me off.
This guy is a scumbag and a rip-off. Anyone who does business with him or his company, Hamrick Software, deserves what they get.
This report was posted on Ripoff Report on 07/15/2012 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hamrick-software/phoenix-arizona-/hamrick-software-ed-hamrick-vuescan-ed-hamrick-of-hamrick-software-ripped-me-off-because-912433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Oh boy it did it again
AUTHOR: MochaG - (United States of America)
SUBMITTED: Wednesday, July 18, 2012
It never read what I reply but try to spin it instead. This show how intelligent it has. ;)
#2 Consumer Comment
Glad Ashlee helped
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Monday, July 16, 2012
Boy this OP wanted help from the Team, NOT Never did I see a request for help.
#1 Consumer Comment
try TWAIN
AUTHOR: MochaG - (United States of America)
SUBMITTED: Monday, July 16, 2012
I agree that it is unfair for you to be punished by the person because you are an employee of the company but not the owner or a shareholder.
"If your scanner isn't on this list, VueScan may still work with your scanner if you can find a WIA driver (Windows) or an Image Capture driver (Mac OS X) on the scanner manufacturer's web site."
I read his support page and I saw the paragraph above. Does your scanner have the WIA driver provided? If not, you may try TWAIN (http://www.twain.org/) and see if it could help you. Please do not expect that it will work because certain printer/scanners do not recognize the driver. Hope this help.
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