Complaint Review: Hand Held Items - IGG Factory - Walnut California
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- Author Confirmed
- Hand Held Items - IGG Factory 377 South Lemon Ave Suite B Walnut, California U.S.A.
- Phone: 800-944-4322
- Web:
- Category: BBB Better Business Bureau
Hand Held Items - IGG Factory Customer Service? What's That? Walnut California
*Author of original report: Customer Service Optional?
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My husband ordered 2 sets of headsets for our cell phones on 12/27/2008. We waited nearly 3 weeks and had to contact them for a reship. On 01/15/2009 we finally received one of the headsets, but we were told the other was out-of-stock and would ship in a week. The headset we did receive was damaged. I contacted the company about a refund. I was told to fill out a merchandise return request and I would have to pay for the return shipping. I see that their website clearly states they don't re-imburse for shipping. While I can fully understand this policy if I change my mind, this return is due to their faulty merchandise. I do not feel I should have to pay the return shipping for Hand Held Item's lousy service and merchandise. Hand Held Items should stand behind their merchandise. It's now been a week since we were told our other headset would arrive. We're still waiting. We were ripped off. Caveat Emptor!
Elektrikblue
Horn Lake, Mississippi
U.S.A.
This report was posted on Ripoff Report on 01/20/2009 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hand-held-items-igg-factory/walnut-california-91789/hand-held-items-igg-factory-customer-service-whats-that-walnut-california-414103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Customer Service Optional?
AUTHOR: Elektrikblue - (U.S.A.)
SUBMITTED: Friday, January 30, 2009
This merchant only sent me half of my order and the half that he did send was broke when he packed it. The earpiece was missing and it wasn't even in the envelope. He deliberately sent me defective merchandise and continues to refuse to make the order right. I've been waiting almost 2 months now. I don't think he has any intention of doing the right thing in spite of the fact he's been turned in to the B.B.B. By-the-way, several other people reported him for exactly the same thing. He doesn't send merchandise and then won't answer his phone when you call.
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