Handmade Piece wouldn't recommend handmadepiece.com

The delivery service they use is rubbish - my delivery guy had to make 3 attempts to deliver my parcel (not necessarily handmadeipece gals fault, as i do live in student accommodation, but still, they are useless).. i really wanted this painting in time for christmas day, which i ended up missing as the parcel wasn't delivered until monday the 18th of december.

On arrival, i was asked to pay an additional $20 (even though i'd paid $15 to ship the painting ) and this is not acceptable. its a joke, and as a student, i was not willing to pay this (as they don't state this on checkout). Especially because the painting i purchased was no where near worth that much, i ended up refusing the package and getting a full refund. customer service weren't helpful as they only replied to one of my emails, so i ended up chatting to one of the agents online which they helped me quite a lot with. if i wasn't charged additional fees i probably would shop here again, but as for now, ill stick to other websites.