Hanks Fine Furniture Springfield Missouri keeping 25% deposit on furniture that was ordered and not recieved Springfield Missouri

ordered a dining table and 4 chairs on a sunday 5-03-08 costing about $1800.00 had to put 25% down and salesman cody cullers said if problem i could get my money back. called back two days in a roll ,salesman off. third day i keep calling and salesman said he would call back and never did, finally called back an demanded to talk with manager, cody said would not make a difference and said furniture would be here the 14th may. ordered bunk bed $300 also. had to pick up the 14 or 15th. 14th. on 5-14 I called salesman(cody) again, he said dining table and chairs and bunk bed did not come in. i wanted to cancel since they did not come in and he said they would keep 25%, i had no choice. even if they did not have it in the time stated. would not let me talk with manager and managers were always to busy. Cody(salesman) said i was cusing , which i was not, like he was trying to impress someone on the other end. he then hungup on me, (the customer). customer service said i was stuck and had to pay the 25% and was just as unhelpful. IF YOU SIGN AND EVEN IF THEY CAN NOT GET THE ITEM IN THE TIME STATED THEY WILL KEEP YOUR 25%. why is this company still in business? BBB HAS THEM AS A BAD BUSINESS, guess i should have look ahead of my buy.

John
kaiser, Missouri
U.S.A.