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Report: #1466135

Complaint Review: Happy gift card by MetaBank - New York, Chicago, Albany New York, California

  • Submitted:
  • Updated:
  • Reported By: Elmira — New York NY United States
  • Happy gift card by MetaBank
    5501 S. Broadband Ln.
    New York, Chicago, Albany, New York, California
    United States

Happy gift card by MetaBank This Happy Lady Gift card is FRAUD! They fool, trick and steal people's money! DO NOT PURCHASE THIS GIFT CARD! The gift cards they sell are fraudulent.They steal people's money. Not accepted at stores. Money is gone missing New York, Chicago, Albany New York, California

*Author of original report: I got my money back!

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I got a "Happy" lady Gift Card of $200 as a birthday gift from my friend. (My friend gave me the receipt as well, where it shows that he did pay $200 for it). So, I decided to use it at Saks Fifth Avenue OFF 5TH store, since this store was one of the few stores that "was supposed" accept this gift card. When I tried to pay for my purchases at Saks FA OFF 5TH store with the gift card, the transaction got declined. The store manager had made a couple of more attempts to use the gift card, but it kept declining. The store manager told me that I was a third person who tried to use this card unsuccessfully. I got very disappointed and paid for the purchase with my debit card. Later that day, I went to Sephora store, hoping to use this gift card there (Sephora was another store that was "supposed to accept" this gift card).

Again, the transaction got declined, and i had to pay for the purchases out of my pocket. [continued below]....

..... So, I called the "Happy" lady gift card customer service, and the representative told me that i had a ZERO balance. Excuse me???? When I asked her where the card was used, she told me that it was used at Saks FA OFF 5TH store, where it was actully declined and where I had to pay with my debit card. I explained to her what actually happened, but she said there's nothing she can do and that I needed to contact the Saks store. So, I called the Saks FA OFF 5TH store, and the manager was able to pull the transaction where it showed that the "Happy" lady gift card was declined. She even e-mailed me the screen shots of it. At this point, my question is, "Where is the money?" I'm so disappointed. The name of this "Happy" lady gift card should be renamed into "Sad" lady gift card. I'm going to file a case, and start the investigation, but I feel like I won't be able to get the money back, the way they responded to me. It feel slike they just stole my friend's money and my happiness, and this is not fair. 

 

This report was posted on Ripoff Report on 10/30/2018 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/happy-gift-card-by-metabank/new-york-chicago-albany-new-york-california-57108/happy-gift-card-by-metabank-this-happy-lady-gift-card-is-fraud-they-fool-trick-and-stea-1466135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

I got my money back!

AUTHOR: Elmira - (United States)

POSTED: Wednesday, November 28, 2018

 I got a call and an e-mail from Happy gift card representatives. They did an awesome job to co-operate with me and get my lost $200 back into my card. Today I was able to use it. Their customer service was above and beyond! I was really impressed with their professionalism and expertise. Thank you! I wished I could remove my report now, but there's no such option...

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