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Report: #552932

Complaint Review: HappyBabyStore - Manalapan, New Jersey

  • Submitted:
  • Updated:
  • Reported By: Victoria — York United Kingdom
  • HappyBabyStore 224 Park Ave Manalapan,, New Jersey United States of America

HappyBabyStore ANZ GROUPANZ Group Non Delivery of product, despite taking payment Manalapan , New Jersey

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This company is the worst I have ever dealt with.  I ordered two baby carriers from them back in October.  By December I was contacting them to find out where they were.  My friend had her twins at the beginning of November and was struggling to get around with a double pram - hence the need for her and her husband to have these carriers, which were meant to be a gift from me to make life easier.  I simply got the automated response from Bob Gates - the only reply I ever received was that they could not track international shipping (!).  Amazon don't seem to have a problem.

They ignored all my emails asking them for a refund even when I explained I would have to re-purchase these carriers as they were desperately needed - all to no avail.  I think they thought that as I was all the way over in the UK there would be nothing I could do bar keep sending them emails - wrong!  I filed a complaint last week with the Federal Trade Commission (easy to do, they're online and throroughly recommended) and contacted Visa to act on my behalf in obtaining a refund.  I then emailed ANZ to tell them what I'd done and that I would happily spread news of their nightmare customer service online at every opportunity.  The very next day a refund was made.  No apology or explanation, just a one liner to inform me that a refund had been completed.

What a pathetic way to run a business.  Oh and the carriers? Still no sign of them.  I bought some more in this country. Avoid this company like the plague unless you like throwing money away!

This report was posted on Ripoff Report on 01/12/2010 04:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/happybabystore/manalapan-new-jersey-07726/happybabystore-anz-groupanz-group-non-delivery-of-product-despite-taking-payment-manalapa-552932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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