Complaint Review: Harborside Energy - Jersey City New Jersey
- Harborside Energy 101 Hudson St Suite 2100 Jersey City, New Jersey USA
- Phone: 877-940-3835
- Web: http://harborsideenergynj.com/
- Category: Electrical Services
Harborside Energy Tricks people on switching their provider to Harborside even without consent Jersey City New Jersey
*REBUTTAL Owner of company: Third Party Vendors
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Harborside sent a representative to my house requesting a PSEG bill because there was a "mistake" in my bill. This person never introduced himself as a 3rd party energy provider, instead he never stopped to mention that he was with PSEG and our service would be continued to be provided by PSEG.
I was not at home and my dad answered the door, he does not speak english fluently. This person filled out an entire form to switch my electric and gas service without my signature nor consent. When my dad called me to make sure everything was fine and asked the representative about it he literally said "Your service is being provided from Texas and that's why you are being misscharged, we will now switch it to NJ". When I asked if he was with PSEG he answered yes, when I asked for his name he said Tony and put me on hold, he handed the phone to my dad and walked away.
I had to call PSEG that day to make sure I was not going to get scammed, was on hold for 34 minutes. After receiving the letter that I "REQUESTED" a swtich I had to call again to rollback those changes, I wasted over an hour to fix this mess... I'm reporting this company to the BPU and for those who read this please be aware that this company besides tricking you to switch, rip you off with the rates after some time (Read the reviews on the internet).
This report was posted on Ripoff Report on 09/02/2014 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/harborside-energy/jersey-city-new-jersey-07302/harborside-energy-tricks-people-on-switching-their-provider-to-harborside-even-without-co-1173878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Third Party Vendors
AUTHOR: Owner - Harborside Energy - ()
SUBMITTED: Thursday, January 22, 2015
All of our door to door agents are employed by third party marketing companies. While our vendors contractually agree to uphold the highest business standards, the independent contractors they employ don't always follow the extensive training they undergo prior to being allowed to represent our company. Any contractor, vendor or employee caught conducting themselves in a manner that does not represent our company's standards will be terminated immediately, without being given a second chance.


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