Complaint Review: HavenBrook Brokers, LLC - Nationwide
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- Author Not Confirmed
- HavenBrook Brokers, LLC Nationwide USA
- Phone: (855) 400-4424
- Web: www.havenbrookhomes.com
- Category: Realtors
HavenBrook Brokers, LLC HavenBrook Homs UNETHICAL BEHAVIOR FORT MYERS, LEHIGH FLORIDA
*UPDATE Employee: Havenbrook Policies
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1)Steer Clear-----this is the absolute worst company I have ever been involved with , their 48 hr turn around is a scam to get you to pay the online fees ,then the lack of professionalism and follow up is a disaster. After almost one full month and numerous emails about how they have lost my personal information , lied about it being in underwriting,transfer to phone recordings,hung up on,waited 1 hr and 15 minutes several times to speak with someone in their office,transferred again to a recorded message we gave up !! stay far way from this company hated the experience and would not want anybody to go through the same.......the realtor even warned me i should have listened..
2)I would've gave them zero stars but I couldn't. This company is so unorganized. They lie to you about what your rent will be. Their staff is so unprofessional. The home "looked" immaculate however 2 months after we moved in the house started to fall apart. They never wanted to fix anything and barely came to spray every 2 months like it stated in the contract. When the lease was up we left immediately. They then mailed us another contract like we were supposed to sign another contract. Then had the nerve to try to take it through the court system. HAHA joke was on them. THESE PEOPLE ARE RUDE UNPROFESSIONAL AND EVERYTHING UNDER THE MOON BUT RIGHT. NEVER I REPEAT NEVER RENT FROM THESE CON ARTIST. YOU WILL REGRET IT.
3) My mom is a real estate agent, and has found this is a very frustrating company to deal with. The listing will stay on the MLS even if it has an application or 2 or 3 or 16 pending. When someone is paying an application fee that is $50.00 per person, that equates to ALOT of money. Although not illegal, it is unethical. They refuse to change the status from Active to pending until the tenant ACTUALLY moves in. Again, a lot of tears,wasted time, frustration for the tenant BUT A LOT OF MONEY for Havenbrook.
I urge everyone strongly to STAY AWAY FROM HAVENBROOK HOMES.
This report was posted on Ripoff Report on 03/09/2015 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/havenbrook-brokers-llc/nationwide/havenbrook-brokers-llc-havenbrook-homs-unethical-behavior-fort-myers-lehigh-florida-1214394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Havenbrook Policies
AUTHOR: Kevin - (USA)
SUBMITTED: Monday, September 21, 2015
I am located in Lee County Fl and I am a Realtor w Weichert Realty. We are the exclusive Rental agents used by Havenbrook Homes in State of Florida. 1st let me explain a few things about my experience w Havenbrook. First & Foremost Havenbrook has the best rentals available in my area. All our homes have new kitchens, baths, floors , interior doors fixtures yada, yada yada! They may purchase a home for 50k and put 70k into it. All of their homes even the cheapest 700 a month 4br look like a model home.
All done 1st class! I have never seen rental homes w this size portfolio be in such nice condition. Here is where Havenbrook needs improvement. If a person is computers illiterate then he is in big trouble if he attempts to do by himself. Application process if person listens to me and follows my explicit instructions is flawless. Problems only exist if applicant is computer illiterate.
People need to understand the dinamics of a huge operation like Havenbrook . They may get 200 calls on 1 low end rental. People will make application on properties w out ever seeing it with me. So it's impossible to 100% know if they're is another application on the same property. Also just because person is approved don't mean an executed lease will happen. So the property will continue to get shown. I can give you over 100 happy and satisfied current customers. Also I have had issues w rental amount approvals, but my boss Joe usually handles very quickly . Overall if you get approved for a Havenbrook home and you actually move in I am confident you will be 100% pleased. I can tell you any complaints against Havenbrook are from people that don't even rent from us.
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