Complaint Review: Havoline Xpress Lube - Atlanta Georgia
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- Author Confirmed
- Havoline Xpress Lube 1953 Howell Mill Rd Atlanta, Georgia United States of America
- Phone: 4043516363
- Web:
- Category: Auto Repair Service
Havoline Xpress Lube Service complaint Atlanta, Georgia
*Author of original report: Update
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I would like to complain regarding service I had at the Havoline X-Press Lube location at 1953, Howell Mill Rd, Atlanta, GA. I went there last month for a cold engine start issue. Technician diagnosed that issue was due to brakes malfunctioning and needing replacement. After changing the brakes which cost me $300, the cold engine issue was still there. I had to take the car again to another repair facility (Firestone) which identified the issue being with the Power steering system which was leaking and needed to be replaced. Issue was fixed after this repair. I called then Havoline Xpress Lube to let them know about the false diagnosis and they denied any wrong doing pretexting that I was the one asking for the brakes to be changed. This was very poor customer service and a really disappointing response from the team there. I definitely don't recommend this location for any repair as they lack honesty and integrity.
Rgds,
Jawad Bisbis
jawadbisbis@hotmail.com
This report was posted on Ripoff Report on 02/23/2012 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/havoline-xpress-lube/atlanta-georgia-30327/havoline-xpress-lube-service-complaint-atlanta-georgia-843279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update
AUTHOR: Jawad B - (United States of America)
SUBMITTED: Tuesday, April 03, 2012
After reaching out to Havoline X-Press Lube management, we were able to find a resolution to the issue. Management apologized for the negative experience I had and offered to refund part of the repairs made. At this stage, I consider the issue closed and feel satisfied with the way it has been handled and addressed by Havoline X-Press Lube management. Rgds.
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