Report: #1469706

Complaint Review: HAWX Riverside Ca - Riverside California

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  • Reported By: Unhappy customer — Fontana CA United States
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  • HAWX Riverside Ca 12140 Severn Way Riverside, California United States

HAWX Riverside Ca Numerous scheduled appointments were not followed and services were not performed. In addition, when requesting a manager call back, no manager returns your call. Riverside California

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Initially, Hawx took it upon themself to autopay until I put a stop to that.

When we signed up, because I have pets, I specifically asked if we would have to leave the premises.We were told no that the chemicals used were not harmful. After a year of services and not leaving our home, during and after spraying, one of our dogs had a cancerous tumor removed. I will get checked for cancer in January.

After one year of spraying, at one scheduled appointment, we were told by the technician that he could not spray inside unless we left the house because the chemicals used were hazardous.I asked what changed and he said nothing. They are using the same chemicals.

I spoke to a New manager in Riverside and he said Hawx was not familair with the codes and regulations in California, which is why they hired him. That was the last time, I ever spoke to a manager, even after requesting to speak to one multiple times.This manager stated that he has been educating the technicians as to what to say to customers, and that they cannot spray while the customer is there.

Scheduled services were not performed. Technicians will state they performed services when they never showed up. Or they only performed half the services. 

The company will bill you for the full amount regardless if they completed the services or not. 

The company will charge you late fees regardless if they completed the full services or not.

The Technicians that come out complain (vent) about how Hawx management treats them.

The Technicians that come out....... will say they ran out of pellets and will come back to finish the job, but they never come back.

This report was posted on Ripoff Report on 12/17/2018 08:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hawx-riverside-ca/riverside-california-92503/hawx-riverside-ca-numerous-scheduled-appointments-were-not-followed-and-services-were-not-1469706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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