Report: #1397918

Complaint Review: HB DIGITAL

  • Submitted: Tue, September 05, 2017
  • Updated: Tue, September 05, 2017
  • Reported By: MANCALA GROUP — LARNACA Other Cyprus
    Wahlerstr. 16

HB DIGITAL HB-DIGITAL GmbHWahlerstr. 1640472 Dü took initial payment of €31.65 then advised they wanted a delivery fee of a €30, we sent the second amount and they advised they couldn't deliver and that they would refund €50 after deduction of €11.65 for their time Düsseldorf Internet

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 i ordered after recomendation from their supplier 2 MAg Box WIFi adaptors which cost €15 each making a total of €30.

Delivery in Europe was free but on receipt of my transfer they advised that they couldn't deliver to Cyprus as it wasn't in Europe without an extra charge of a further €30.

Reluctantly I made the further payment and nothing happened so after 2 months I contacted them and they advised that they were not going to supply and would make a refund of €50 as they would deduct €11.65 for their time waste.

We never accepted this and advised them of the same, they refunded €50 but I want them to refund the balance as they never gave service in any form 

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