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Report: #609504

Complaint Review: HCG Medical - Internet

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  • Reported By: Lauren — Virginia United States of America
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  • HCG Medical Tulsa, Oklahoma 74146 Internet United States of America

HCG Medical they do not refund any money, they are a scam, they give the run-around Internet

*UPDATE EX-employee responds: Some Inside Information to Assist

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HCG Medical is nothing but a scam! The program sounded wonderful, the people on the phone were believable but obviously professional liars. I signed up, first it was going to be like 2k for 6 months, then I said I couldn't do that. They said they could take payments. I got them down from like 1k down to 250 down. That should have been a sign. They took out 250 from my acct. the next month they took out 124 and the next 125. My doctor said do not do the HCG program at all! So they advertise and say that if for some reason you can not do the program and have not started you get a full refund. That is BS! They claimed they had to retain 349 fee. So, I didn't complain when I should have. They said I had a refund of 149.00 to be deposited on my card in 3-7 business days. It has been 4 1/2 weeks and no refund. Everytime I call the guy I talked to Jared doesn't work at the location, or he is not available. Ive talked to a so called supervisor named David who promissed Jared would call. Still no call. Ive talked to Stephanie who claims there person in charge of refunds is no longer there due to not processing them in a timely manner. Stephanie was going to look into and get it all straight. That didn't happen. Now Ronald Parks who is the so called "chief financial advisor" claims my refund will be processed today and should be done by Friday. SCAM SCAM SCAM, do not get suckered into there nice-ness and them sounding like a legit company. They are not! They also said its the amount I paid plus prescriptions. Then it turned into prescriptions and supplements! Like an extra 400 a month on top of what your paying. Please do not get scammed by them. They are liars, scammers and do not refund your money!

This report was posted on Ripoff Report on 06/02/2010 10:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Some Inside Information to Assist

AUTHOR: HCGMedicalInsider - (United States of America)

POSTED: Thursday, June 24, 2010

You are not alone, every day 5 to 10 people try and cancel their hasty decision with HCG Medical.

On the charges that have been made:

The first charge was made with your permission, you can file a Chargeback that you never received promised Services.

However, the additional payments were made by HCG Staff manually entering your Credit Card Number into their processors web site and is illegal in accordance with State and Federal Laws as well as mandates by Visa and Mastercard. In order to make these charges, an employee of HCG Medical had to look up your number in their system where it is stored without the Legally Required Security Measures. By law, in order to place you on Autobilling HCG Medical would have to enter your number into a secure system that would automate your payments and truncate (only expose the last 4 digits) of you Credit Card Number.

The fact is, HCG Medical has no such system. By manually charging your card, they have violated serious Federal Laws. This is the complaint you need to file with your Bank or Credit Card Company, your card was manually charged using illegal access to your information. You need to push so they take this all the way to the Credit card Processors. HCG Medical has so many chargebacks and has lost so many patients, their Credit Card Processor is getting ready to shut off their account. If they were aware how they stored their patients records, it would mean criminal prosecution.

With that in mind understand that you can also file a report of fraud with The Oklahoma State Medical Board, these are acted upon very quickly. As, a Doctor's Office in Oklahoma is not allowed to be a harassing Creditor. You can also call their local Clinic Directly and ask for Dr. Shuler: 918-392-9698, he attempts to resolve complaints. The problem is, Dr. Shuler is a very minor owner in HCG Medical and his partners are very much scam artists who have done this in several companies and many industries over the years.

Simply look up lawsuits against:

John Bersin (aka Bengy)
Looks, Inc.
Looks Beauty and Wellness
Looks Med Spa
HCG Medical, LLC
Aspen Builders (another Company Bersin owns)
One Stop Pharmacy (The Pharmacy HCG Medical illegally sends you to in Florida, owned by the same folks).
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