HD Projector World - HD Oxygenergy Electronics Charge and Run richmond BC

My company ordered 2 Pro-Series 11 Projectors from HD Prjector World mid January. The next day I receved an email conferming the purchase, and our accountiant confermed that the charge went through. 

After a couple days of not receiveing a tracking number for the order, I contacted them asking for one. they sent me a Fed-Ex tracking number a week later that showed an exception. after calling them and Fed-Ex i got two conflicting stories. HD-Projector World said Fed-Ex must have lost it, and they would look into it. Fed-Ex ran down the number, and stated that HD-Projector World had submitted shipping information, but never handed over a package. 

I went around and around with the emails and calls before after about a month, James at HD-Projector world informed me that they didn't have any of the Pro-Series 11 Projectors in stock. We ask for a refund, and they said they would prossess it, and we would see  the funds in 5-7 busenes days. several weeks later with no refund, we ask again. they blame someone in the billing department and say they prossesed the refund right then and there. 2 weeks later, still nothing. 

All in all this is 4 months of contenuous emailing, lies and frustration. Oh, and the theft of $2000.