HD Publishing Group/ Net Detective Fruadulent 7 day trial period for just $5, then after trying to cancel, charged $24. Deland Florida

This was my latest email to this company (by the way, I am a Federal Employee, sorry I can't divulge the agency):

'I believe the terms said that I could cancel within seven days to avoid
being billed more than the $5. I tried to cancel before the seven days
were up and you guys said that I didn't need to. You will replace my
money or I (and the Federal Employee Assistance Committee) will pursue
this to the fullest extent allowed by the law. Your first email was
misleading and the terms of the agreement clearly stated that I had
seven days to cancel before being billed the full amount of $24. I just
want my money back. Don't make this more difficult than it needs to be.
I will not give up on this, because you are wrong!!!'

This was their response:

From: HDP Support [mailto:support@hdpublishing.com]
Sent: Saturday, December 13, 2008 7:40 AM
To: Matt XXXXXXXXXXXX
Subject: RE: Unsubscribe



'Hello Matt,

Our staff can't wait to be of assistance, so let's go over how to get in
touch.

First, here are the support staff hours (Eastern time):

9am to 8pm Mon-Fri

9am to 5pm Sat-Sun

Our phone number is: 386-736-3881.

And, of course, you know how get in touch by email. Our support team
stands by to assist you, and thank you for being our customer!

Sincerely,

Nilda S

Customer Care Dot Com, Inc.

Your support solution for

HD Publishing Group

http://support.hdpublishinggroup.com'

Wasn't that so nice and professional? I responded with this:

'You can assist me by refunding the money that you took from me. I paid the $5 with no problem. Your service did not live up to the standards that you have claimed, so I requested that it be cancelled before the seven day trial period had ended. You failed to do so (which has been proven by the first email response) and then charged my account $24 which directly violates the written terms and conditions that you had posted.'

And, this was their final response:

'Hello Matt,

A refund has been submitted. If the charge was actually deducted from your account, a refund will be processed and it normally takes 5 to 7 business days for this credit to be applied back to your account. If this was just an authorization (pending charge), this refund will void that charge and nothing will be deducted from your account.

If we can be of further assistance please let us know.

Sincerely,

Teresa W
Do you know if there are predators in your area? Would you like to know? Click here to see the offenders in your area. http://orders.hdpublishing.net/cgi-bin/shop.cgi?product=NAR&affiliate=433922

Customer Care Dot Com, Inc.

Your support solution for

HD Publishing Group'

Nice how they tried to sell me something else. We will see if they actually refund the money. I will keep this site updated!!!