Complaint Review: HeadbanD, LLC
HeadbanD, LLC Thrill Planet 3 months after paying by Amex, they took back the $3580 they owed me for services Kennesaw, Georgia
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In March 2012, I provided services to two of their clients and charged then, with their authorization, $1895 and $1685 (totaling $3,580). The charges went through and the money was added to my account, as usual.
In June 2012, HeadbanD initiated two chargebacks. I backed up my claim with paperwork from the transactions, but because I did not have a signature on a charge slip, I lost. The money was removed from my account.
Throughout this process, a HeadbanD employee, Terrence, appeared to be very helpful, saying that he'd help me resolve it and that they were working on it. I have a string of emails with his assurances.
Now I cannot contact him by phone and he does not answer my emails. The accounting department is not responding to my numerous attempts to contact them. I'm out $3,580.
If you are a provider of any kind of tour or "adventure" services, do not allow your company to book ANY flights with this company or any of its aliases. There's a good chance you can end up like me.
This report was posted on Ripoff Report on 07/11/2012 02:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/headband-llc/kennesaw-georgia-30144/headband-llc-thrill-planet-3-months-after-paying-by-amex-they-took-back-the-3580-they-o-910413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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