Health Solutions Network, Health Solutions Network,LLC Not getting paid Seattle Washington

Once Joyanne was made aware of my report, she was on top of the situation.
I was told the person whom I had been dealing with; is no longer with the company.
She was very helpful and most professional. I am happy with the outcome.
Roxy

Dear Roxy,
I just became aware of your posting today and want to be sure to address the concerns outlined in your post. First of all, as an employee of Health Solutions Network, I can attest that there is indeed a "real" company in existence with roughly 30 employees at our downtown Seattle headquarters.

As a rapidly expanding company, we have see much growth and change in recent years including many personnel changes. Our entire team works diligently every day to respond to our affiliates' needs. With several thousand affiliates in more than 70 countries worldwide, you can imagine the work load. That said, it would be helpful to know exactly who you were emailing or attempting to call for answers to your questions. We have staff available six days a week so I find it quite confusing that you would repeatedly email and phone us without response. If you had been sending email to someone who is no longer with the company, it's highly likely that we did not get your message.

As the head of marketing and public relations, it's my job to see that negative and unwarranted comments in the public domain are addressed proactively. I will ask our affiliate support team to try to cross reference your name and location to determine your affiliate ID# so I can call you personally to resolve this head on.

My office is directly next to the head accountants office and, in fact, I spoke to her just this morning regarding the same issue you raise (concerning the incentive program that was put in place by an employee who left our company earlier this year). At most, the incentive program will impact just ten out of several thousand affiliates. Nonetheless, you are entitled to know if you qualified for that bonus and have answers to your other questions dealing with commissions and charge backs.

Please feel free to call me directly at 206.973.4162 in the event that I may facilitate the resolution of the issues raised in your post. On that note, a recent survey shows a 93% approval rating by our customers which is not something we earned by accident.

The life blood of our organization is our affiliate base, yourself included. As any affiliate based company would attest, the customers are not the property of the affiliate but of the organization fulfilling the orders. In fact, the affiliate contract you agreed to clearly specifies that policy and therefore constitutes awareness on your part of that agreement.

A majority of Health Solutions customers order from more than one Health Solutions affiliate as they shop for price in tough economic times. It is a free market and we cannot tell our customers to order from a particular affiliate. The commission is given to the affiliate from whom that consumer most recently ordered unless they tell us that they are calling from a website/affiliate that differs from the one they last used.

The allegation that we "steal" customers is false. Lying and stealing in a professional capacity would cause us irreparable harm and is simply not a part of this company. Again, if there is a particular person with whom you've been experiencing unreturned calls and emails, kindly let us know who that individual is so that appropriate actions may be undertaken.

Thank you for your past involvement with Health Solutions Network. It is my intent, and that of our company, to provide you with whatever support is necessary to have you be a truly satisfied and profitable member of our team.

Sincerely,
Joyanne Sloan, Marketing Coordinator
Health Solutions Network, LLC
P.O. Box 22074
Seattle, WA 98122

Dear Roxy,
I just became aware of your posting today and want to be sure to address the concerns outlined in your post. First of all, as an employee of Health Solutions Network, I can attest that there is indeed a "real" company in existence with roughly 30 employees at our downtown Seattle headquarters.

As a rapidly expanding company, we have see much growth and change in recent years including many personnel changes. Our entire team works diligently every day to respond to our affiliates' needs. With several thousand affiliates in more than 70 countries worldwide, you can imagine the work load. That said, it would be helpful to know exactly who you were emailing or attempting to call for answers to your questions. We have staff available six days a week so I find it quite confusing that you would repeatedly email and phone us without response. If you had been sending email to someone who is no longer with the company, it's highly likely that we did not get your message.

As the head of marketing and public relations, it's my job to see that negative and unwarranted comments in the public domain are addressed proactively. I will ask our affiliate support team to try to cross reference your name and location to determine your affiliate ID# so I can call you personally to resolve this head on.

My office is directly next to the head accountants office and, in fact, I spoke to her just this morning regarding the same issue you raise (concerning the incentive program that was put in place by an employee who left our company earlier this year). At most, the incentive program will impact just ten out of several thousand affiliates. Nonetheless, you are entitled to know if you qualified for that bonus and have answers to your other questions dealing with commissions and charge backs.

Please feel free to call me directly at 206.973.4162 in the event that I may facilitate the resolution of the issues raised in your post. On that note, a recent survey shows a 93% approval rating by our customers which is not something we earned by accident.

The life blood of our organization is our affiliate base, yourself included. As any affiliate based company would attest, the customers are not the property of the affiliate but of the organization fulfilling the orders. In fact, the affiliate contract you agreed to clearly specifies that policy and therefore constitutes awareness on your part of that agreement.

A majority of Health Solutions customers order from more than one Health Solutions affiliate as they shop for price in tough economic times. It is a free market and we cannot tell our customers to order from a particular affiliate. The commission is given to the affiliate from whom that consumer most recently ordered unless they tell us that they are calling from a website/affiliate that differs from the one they last used.

The allegation that we "steal" customers is false. Lying and stealing in a professional capacity would cause us irreparable harm and is simply not a part of this company. Again, if there is a particular person with whom you've been experiencing unreturned calls and emails, kindly let us know who that individual is so that appropriate actions may be undertaken.

Thank you for your past involvement with Health Solutions Network. It is my intent, and that of our company, to provide you with whatever support is necessary to have you be a truly satisfied and profitable member of our team.

Sincerely,
Joyanne Sloan, Marketing Coordinator
Health Solutions Network, LLC
P.O. Box 22074
Seattle, WA 98122

Dear Roxy,
I just became aware of your posting today and want to be sure to address the concerns outlined in your post. First of all, as an employee of Health Solutions Network, I can attest that there is indeed a "real" company in existence with roughly 30 employees at our downtown Seattle headquarters.

As a rapidly expanding company, we have see much growth and change in recent years including many personnel changes. Our entire team works diligently every day to respond to our affiliates' needs. With several thousand affiliates in more than 70 countries worldwide, you can imagine the work load. That said, it would be helpful to know exactly who you were emailing or attempting to call for answers to your questions. We have staff available six days a week so I find it quite confusing that you would repeatedly email and phone us without response. If you had been sending email to someone who is no longer with the company, it's highly likely that we did not get your message.

As the head of marketing and public relations, it's my job to see that negative and unwarranted comments in the public domain are addressed proactively. I will ask our affiliate support team to try to cross reference your name and location to determine your affiliate ID# so I can call you personally to resolve this head on.

My office is directly next to the head accountants office and, in fact, I spoke to her just this morning regarding the same issue you raise (concerning the incentive program that was put in place by an employee who left our company earlier this year). At most, the incentive program will impact just ten out of several thousand affiliates. Nonetheless, you are entitled to know if you qualified for that bonus and have answers to your other questions dealing with commissions and charge backs.

Please feel free to call me directly at 206.973.4162 in the event that I may facilitate the resolution of the issues raised in your post. On that note, a recent survey shows a 93% approval rating by our customers which is not something we earned by accident.

The life blood of our organization is our affiliate base, yourself included. As any affiliate based company would attest, the customers are not the property of the affiliate but of the organization fulfilling the orders. In fact, the affiliate contract you agreed to clearly specifies that policy and therefore constitutes awareness on your part of that agreement.

A majority of Health Solutions customers order from more than one Health Solutions affiliate as they shop for price in tough economic times. It is a free market and we cannot tell our customers to order from a particular affiliate. The commission is given to the affiliate from whom that consumer most recently ordered unless they tell us that they are calling from a website/affiliate that differs from the one they last used.

The allegation that we "steal" customers is false. Lying and stealing in a professional capacity would cause us irreparable harm and is simply not a part of this company. Again, if there is a particular person with whom you've been experiencing unreturned calls and emails, kindly let us know who that individual is so that appropriate actions may be undertaken.

Thank you for your past involvement with Health Solutions Network. It is my intent, and that of our company, to provide you with whatever support is necessary to have you be a truly satisfied and profitable member of our team.

Sincerely,
Joyanne Sloan, Marketing Coordinator
Health Solutions Network, LLC
P.O. Box 22074
Seattle, WA 98122

Dear Roxy,
I just became aware of your posting today and want to be sure to address the concerns outlined in your post. First of all, as an employee of Health Solutions Network, I can attest that there is indeed a "real" company in existence with roughly 30 employees at our downtown Seattle headquarters.

As a rapidly expanding company, we have see much growth and change in recent years including many personnel changes. Our entire team works diligently every day to respond to our affiliates' needs. With several thousand affiliates in more than 70 countries worldwide, you can imagine the work load. That said, it would be helpful to know exactly who you were emailing or attempting to call for answers to your questions. We have staff available six days a week so I find it quite confusing that you would repeatedly email and phone us without response. If you had been sending email to someone who is no longer with the company, it's highly likely that we did not get your message.

As the head of marketing and public relations, it's my job to see that negative and unwarranted comments in the public domain are addressed proactively. I will ask our affiliate support team to try to cross reference your name and location to determine your affiliate ID# so I can call you personally to resolve this head on.

My office is directly next to the head accountants office and, in fact, I spoke to her just this morning regarding the same issue you raise (concerning the incentive program that was put in place by an employee who left our company earlier this year). At most, the incentive program will impact just ten out of several thousand affiliates. Nonetheless, you are entitled to know if you qualified for that bonus and have answers to your other questions dealing with commissions and charge backs.

Please feel free to call me directly at 206.973.4162 in the event that I may facilitate the resolution of the issues raised in your post. On that note, a recent survey shows a 93% approval rating by our customers which is not something we earned by accident.

The life blood of our organization is our affiliate base, yourself included. As any affiliate based company would attest, the customers are not the property of the affiliate but of the organization fulfilling the orders. In fact, the affiliate contract you agreed to clearly specifies that policy and therefore constitutes awareness on your part of that agreement.

A majority of Health Solutions customers order from more than one Health Solutions affiliate as they shop for price in tough economic times. It is a free market and we cannot tell our customers to order from a particular affiliate. The commission is given to the affiliate from whom that consumer most recently ordered unless they tell us that they are calling from a website/affiliate that differs from the one they last used.

The allegation that we "steal" customers is false. Lying and stealing in a professional capacity would cause us irreparable harm and is simply not a part of this company. Again, if there is a particular person with whom you've been experiencing unreturned calls and emails, kindly let us know who that individual is so that appropriate actions may be undertaken.

Thank you for your past involvement with Health Solutions Network. It is my intent, and that of our company, to provide you with whatever support is necessary to have you be a truly satisfied and profitable member of our team.

Sincerely,
Joyanne Sloan, Marketing Coordinator
Health Solutions Network, LLC
P.O. Box 22074
Seattle, WA 98122