Complaint Review: Healthy New Beginnings Inc - Internet
Healthy New Beginnings Inc garcinia-cambogia-trial.com Deceptive Marketing and Billing Tactics Lake Mary Florida
After watching Dr. Oz talk about this product I went online and looked it up. After reviewing their information I requested more information and received a call on 10 September. After talking to the Sales Rep I agreed to the 14 day "free" trial and paid $4.95 for shipping. Auto-renewal was not discussed during this conversation and I did not go to the website and agree to it by checking a box. Two weeks pass and no product shows up and on the 14th day (24 September) I notice a pending charge on my CC statement so I called them. They claimed that I "checked a box" agreeing to the auto-renewal which I didn't because it took place over the phone. I explained that I had not received the product to begin the 14 day trial and they said that was not their concern, that the 14 day trial started the day I agreed to the trial. So I agreed to a 14 day trial and then didn't get to use the product for the 14 days and they charge my card $79.95? Really? So they refuse to refund my money for the trial which as of today, 9 October I still haven't received and refuse to refund my money for the auto-renewal that I never agreed to. I called again yesterday, 8 October and explained that I still had not received the 14 day trial and the agent informed me that there was a mistake and she sees that the trial product was never shipped to me but she'll take care of that and put the order in for me now. I told her NOT to ship it, to just refund my money and she refused, repeating word-for-word what the earlier Customer Service Agent said, that I had "checked a box" agreeing to the terms and conditions. This has to be one of the biggest internet scams I haver personally seen even if it is for relatively small amounts of money. Why they continue to get away with this is mind boggling.
This report was posted on Ripoff Report on 10/09/2014 01:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/healthy-new-beginnings-inc/internet/healthy-new-beginnings-inc-garcinia-cambogia-trialcom-deceptive-marketing-and-billing-ta-1181983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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