Complaint Review: Healthy Right Now - Bexatrol - Cordova Tennessee
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- Author Confirmed
- Healthy Right Now - Bexatrol PO Box 1327 Cordova, Tennessee U.S.A.
- Phone: 800-425-7005
- Web:
- Category: Medical Supplies
Healthy Right Now - Bexatrol No response to email, no way other than email to contact Cordova Tennessee
*UPDATE Employee: A refund will be made....
*Author of original report: BUT.......
*UPDATE Employee: Very sorry for your trouble
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I purchased Bexatrol for my husband on 7/22/2007. I paid a total of $98.90 via paypal. I received NOTHING from "Healthy Right Now" - no invoice - no receipt. In the description of the product, it stated that the product would be shipped via priority mail. I don't think it takes 16+ days to ship priority mail.
I had emailed healthy right now (because the phone number is ONLY for new orders - there is no customer service phone number) several times.
They ONLY responded to me today, AFTER I filed a dispute with paypal - because I haven't received the product.
So, today, the email I get says that the product is on backorder and will arrive at my house by NEXT Tuesday. It is safe to say that I don't trust this - if it was on backorder - why didn't they email me before today?
I have requested that my order be cancelled and I be refunded the entire amount of $98.90 since they didn't incur any shipping charges.
I will continue to fight Healthy Right Now with Paypal and ultimately my credit card company, if it is not refunded.
Susan
Houston, Texas
U.S.A.
This report was posted on Ripoff Report on 08/09/2007 09:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/healthy-right-now-bexatrol/cordova-tennessee-38088/healthy-right-now-bexatrol-no-response-to-email-no-way-other-than-email-to-contact-cord-266374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
A refund will be made....
AUTHOR: Joy - (U.S.A.)
SUBMITTED: Tuesday, August 28, 2007
Once the package is received a refund will be sent to you via check. We are very sorry for the trouble and we do thank you for understanding.
#2 Author of original report
BUT.......
AUTHOR: Susan - (U.S.A.)
SUBMITTED: Wednesday, August 15, 2007
Yes, I received the product yesterday, and promptly put it in the mail today to return it.
I stand by my original complaint that I ordered this product and received NOTHING from Healthy Right Now stating the products were on backorder.
To me, that is not good business - you don't leave customers hanging, not knowing what is going on with their order.
I had emailed the company on my own - and received NOTHING in return. I didn't start getting emails from them until I filed a dispute with Paypal.
Now, I am hoping Healthy Right Now stands by their 100% guarantee!
#1 UPDATE Employee
Very sorry for your trouble
AUTHOR: Joy - (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
We are very sorry for the trouble. Our products are now no longer on backorder and we are getting orders out. We try always to do our very best for our customers.
The package to Susan was delivered and she signed for it on 8/13/2007.
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