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Report: #916833

Complaint Review: Hearthware Inc - Libertyville Illinois

  • Submitted:
  • Updated:
  • Reported By: Joe M — Grapevine Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Hearthware Inc 1795 Butterfield Road, Libertyville, IL 60048-1212 Libertyville, Illinois United States of America

Hearthware Inc Nu Wave False Advertising - Cheating Consumers Libertyville, Illinois

*UPDATE Employee: Backorder Help

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I was supposed to receive two Nu Wave PICs and Two Complete PIC Cooking Packages.  Each package was supposed to consist of a 9 inch stainless steel non-stick omelet pan, 10.5 inch stainless steel non-stick frying pan, 3.5 qt stainless steel pot with tempered glass lid, stainless steel steamer basket and 9 piece stainless steel fondue set (see web site).  I also
purchased a cast iron drill and griddle. 

.  .  My original shipment consisted of only one PIC and the two skillets.  I was told the rest was on back order.  After a few weeks I called complaining that I had not received anything else .  The company agreed to send me the cast iron grill and griddle.  I was told that I was not eligible to receive anything from the two Complete PIC Cooking Packages except for one 3.5 quart stainless steel pot (and that was on back order.  . 

.  It is wrong for the company to advertise something and then only send part of what you have paid for (they charged two payments on my card ($114.55 and $189.89). 

This report was posted on Ripoff Report on 07/24/2012 03:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hearthware-inc/libertyville-illinois-60048-1212/hearthware-inc-nu-wave-false-advertising-cheating-consumers-libertyville-illinois-916833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Backorder Help

AUTHOR: Hearthware Jeremy - (United States of America)

POSTED: Thursday, July 26, 2012

Hello, my name is Jeremy and I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for the delay in the receipt of your complete order. We have been working diligently on fulfilling all of our backorders. We thank you for your patience while we resolve this issue.

Our customer service representatives will be more than happy to review your order and ensure that all items are accounted for. If you send an email with your order information to picsupport@hearthware.com, you should receive a response within 72 hours.

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