Heartland Payment Systems - David Robinson David Robinson Forged Documents , Internet

Having been employed by Heartland Payment Systems for almost 18 months, I would like to ask that the readers of this post not judge Heartland, nor the entire sales team by the actions of one representative. I actually happen to be in the same Region as David Robinson, however, I can neither deny nor confirm the report filed on this website. In fact, this is the first time I was aware that such a complaint had been filed.

With that being said, there are generally two sides to every story. But, for illustration purposes, let's assume these allegations are valid. First, as unfortunate as this fact is, there are and will always be less than acceptable ethical behavior and actions by some employees in a company that employees as many people as Heartland does. To judge or assume that this behavior prevails throughout the entire Heartland organization, or that it is acceptable by the leaders of this company, is not reasonable nor fair, especially to those of us who hold ourselves accountable to very high ethical standards.

Heartland's fundamental principles are that of FULL disclosure, FAIR pricing, and EXCEPTIONAL service. Do all Heartland Relationship Managers hold themselves to these standards? Probably not. But those who don't do not survive long term in our culture. Personally, I take great pride in representing what Heartland stands for and work very hard everyday educating and consulting with merchants about the mysteries and realities of this unregulated, scam-ridden industry. Heartland's Merchant Bill of Rights is the cornerstone of our company and one I am proud to represent.

My advice to the poster of this complaint is to wage a formal complaint with the Heartland Corporate office. Since you stated you did not find resolution in speaking with the customer service representative you spoke to when you called, I would suggest starting with the Customer Service Regional Manager. I personally know for a fact that she would look into the matter and not just brush you off. This is a serious claim... One that should not be taken lightly.

I also feel that David Robinson, and not Kent, his Division Manager, should take a moment to respond to this allegation... Unless, of course, this matter is being addressed through legal venues.

I was not surprised to read about something like this happening. I am sure there are two sides to the story but Heartland needs to take responsibilty for the actions of its employees. They do a pretty good job of hiding behind each other whether it be customer service or "upper" management when something like this happens. I know the customer is not always right but Heartland does have an obligation to honor the rate the customer was given the first time. If you ever change processors again, fill out the paperwork and make sure All of the rates are listed. Ask the rep for the fax number and fax it into the company yourself.

I also have had negative, rude and threatening behavior from this jerk off. I do not wish to speak with him or any "sales leader" of a company that employees and allows this type of person to represent them

Heartland takes full disclosure very seriously and we are eager to speak with you about this situation. Please contact Kent Lycka, a local sales leader in your area, at 210.618.8314.

Best Regards,

The Heartland Payment Systems Team