Heartpup.com Heartpup Anastasia Daymond John Daymond John should have said no! No deal is better than a bad deal! Anastasia thinks returns are hers to keep along with your money. Los Angeles Internet

My experiences with HeartPup:
Recently I ordered a scarf sling dog carrier from HeartPup.
Here is what happened:
I gave them 'specific' measurements for a 'customized' scarf sling, which they offered.

Then I noticed the shipping label had been created by not shipped yet, so I emailed them and here is what I found out:

They ARE BACK ON TRACK NOW. They did have a problem with a factory that ripped THEM off and so it put quite a strain on their orders that then went into back-order status

HeartPup has found a NEW factory that is fantastic. I have a carrier/sling they made that is really sewn excellently. They are now back on track. Only 'special' orders (custom specific sizing orders) which are handmade by HeartPup naturally takes a little longer, which is understandable.

So two things happened to HeartPup in the past year:
1. Since they aired on national television twice, they got swamped with orders that had to be handmade, thousands of orders!

2. When they finally found a factory to help them with the sewing, that factory ripped THEM off causing them to have to work furiously night and day to fill all of the orders that the factory had caused to become backed up.

As I said, they are totally back on track right now for regular orders and are working hard to make everything right for everyone.

They are NOT tying to rip anyone off - they didn't rip me off and they could have. What I found out is that what happened to them is not their fault and they are working hard to make things right.

I am just a regular person, not their friend, nor their relative, and I have to say that I just received two sling/carriers from HeartPup and my dog is NUTS about these. I carry him around all morning while I do my chores and when I try to take him out of the sling/carrier, he whines to get back in LOL
I can't even 'touch' the slings that are on the chair, because if he sees me, he comes running and begging to get inside! haha

My dog, Kenny absolutely loves these carrier/slings. I have tried them ALL and believe me when I tell you that these are the absolute BEST out there. Yes, some people think they are pricey, BUT, for me anyway, they are worth 'every' penny I paid! And the time that I waited for a 'special sizing' order was also worth every minute that I waited...my dog is happy!

I can verify my purchase from HeartPup